4. Planning Your Improvements: Root Cause Analysis
What is it and how will it help?
Root Cause Analysis is a process that uses a specific set of steps and tools to help identify a problem, determine the cause, and reduce the likelihood of it happening again.
Need more information?
Quality and Service Improvement Tools: Root Cause Analysis Using Five Whys
A description of Root Cause Analysis, including examples of how to use the Five Whys and a list of links to further resources.
Fishbone / Cause and Effect Instruction
Instructions for creating a fishbone diagram to help identify the root causes of an issue.
Fishbone Diagram Tool: Cause and Effect Template
A template for creating fishbone diagrams.
Root Cause Analysis PowerPoint Presentation
A description of Root Cause Analysis and how it can be used.
5 Whys YouTube Video (4 min)
A video demonstration of using the Five Whys to discover an issue's root causes.