Root Cause Analysis

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4. Planning Your Improvements: Root Cause Analysis

What is it and how will it help?

Root Cause Analysis is a process that uses a specific set of steps and tools to help identify a problem, determine the cause, and reduce the likelihood of it happening again.

 

Need more information?

Quality and Service Improvement Tools: Root Cause Analysis Using Five Whys
NHS Institute for Innovation and Improvement

A description of Root Cause Analysis, including examples of how to use the Five Whys and a list of links to further resources.

Fishbone / Cause and Effect Instruction
Health Quality Ontario

Instructions for creating a fishbone diagram to help identify the root causes of an issue.

Fishbone Diagram Tool: Cause and Effect Template
Health Quality Ontario

A template for creating fishbone diagrams.

Root Cause Analysis PowerPoint Presentation
The Air University

A description of Root Cause Analysis and how it can be used.

5 Whys YouTube Video (4 min)
2020 Delivery Academy

A video demonstration of using the Five Whys to discover an issue's root causes.

Doctors of BC trifecta logo

The Divisions of Family Practice acknowledge that we work on the traditional, ancestral, and unceded territories of many different Indigenous Nations throughout British Columbia.

Acknowledging that we are on the traditional territories of Indigenous communities is an expression of cultural humility and involves recognizing our duty and desire to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.