Information for patients

The latest Island Health COVID-19 and COVID vaccination information can be found here. The BC COVID-19 Symptom Self-Assessment Tool by the BC Ministry of Health will help determine if you may have symptoms. Learn what to do if you have symptoms or tested positive here. If needed, please connect with your doctor/primary care provider (or Island Health at 1-844-901-8442), or call 8-1-1.

For non-medical COVID-19 information, please call the provincial 1-888-COVID19 line.

Flu shot information is available each season at islandhealth.ca/flu

Family doctor offices are open to their patients. Doctors offer either phone or video options or arrange a safe in-person visit, depending on clinical need and patient preference. Please call your doctor's office to find out more, or look up your doctor's options in the Pathways Medical Care Directory if they have shared their information. View here how to prepare for any virtual appointments.

Walk-in clinics and Urgent and Primary Care Centers (UPPCs) are open. They, too, offer virtual care options or arrange an in-person visit with a community doctor, depending on clinical need and patient preference. You can use the Pathways Medical Care Directory to view local care options. Please call the clinic first for an appointment. A list of walk-in clinics/UPCCs and their wait times is also available at Medimap.ca 

If you have a medical emergency, call 9-1-1 or visit your nearest emergency department. For medical questions, please contact HealthLink BC  by dialing 8-1-1 toll-free in BC (7-1-1 for deaf and hearing-impaired people). Their service is available any time of the day or night, every day of the year. You can speak with a person who can help you connect with a health professional.

If you, your family, or a person in your care lives in one of the Victoria communities of James Bay, Fairfield, Oaklands, Fernwood, downtown Victoria, Vic West, Oak Bay, Gordon Head, Shelbourne, Interurban, Tillicum, Quadra or Swan Lake, you can register with the Health Connect Registry to be attached to a family doctor or nurse practitioner. By registering, you are being put on a list to be attached to a family doctor or nurse practitioner when one becomes available.

Visit Pathways Community Services Directory for patient resources in more than 30 areas. It covers key topics like Addictions, COVID-19, First Nations Services, LGBT2Q+ Supports, Maternity Care, Mental Health, Seniors Services, Wellness Supports, and more.

Are you or someone you know finding stressful situations harder to deal with than you used to? Or suffering from mild to moderate depression or anxiety? The CBT Skills Group is here to help. Contact your family doctor or walk-in clinic for a referral.