Information for patients

On July 21st, the Ministry of Health announced four Victoria primary care networks and the new Downtown UPCC. At this time, patients cannot yet add their name to an attachment request list. Information about the future process will be shared as soon as it is available. More Downtown UPCC information can be found here. Primary care networks will have their own websites.

The latest Island Health COVID-19 and COVID vaccination information can be found here. If you have symptoms that might be related to COVID-19, please connect with your doctor/primary care provider (or Island Health at 1-844-901-8442, or call 8-1-1), isolate yourself and get tested if needed.

The BC COVID-19 Symptom Self-Assessment Tool by the BC Ministry of Health will help determine if you may have symptoms. For non-medical COVID-19 information, please call the provincial 1-888-COVID19 line.

Flu shot information is available at islandhealth.ca/flu

Family doctor offices are open to their patients. It is important that you prioritize your health and get ongoing care and advice for any health concerns. Read more here. 

Most doctors offer phone or video options first and will arrange a safe in-person visit if needed. Please call your doctor's office to find out about options, do not just show up. You can also look up your doctor's virtual options in the Pathways Medical Care Directory if they have shared their information. View here how to prepare for your virtual appointment.

Walk-in clinics and Urgent and Primary Care Centers (UPPCs) are open. They, too, offer virtual care options first and arrange an in-person visit with a community doctor if needed. You can use the Pathways Medical Care Directory to view local care options. Please call the clinic first for an appointment, do not just show up. A list of walk-in clinics/UPCCs and their wait times is also available at Medimap.ca 

If you have a medical emergency, call 9-1-1 or visit your nearest emergency department. For medical questions, please contact HealthLink BC  by dialing 8-1-1 toll-free in BC (7-1-1 for deaf and hearing-impaired people). Their service is available any time of the day or night, every day of the year. You can speak with a person who can help you connect with a health professional.

Use the new Pathways Medical Care Directory to find out about care options by local family doctors and by walk-in clinics or Urgent and Primary Care Centers (UPCCs). Select "My family doctor" to see your family doctor's options, or select "Need a family doctor" to connect virtually with a doctor at a walk-in clinic or UPCC in your community. View here how to prepare for your virtual appointment.

Visit Pathways Community Services Directory for patient resources in more than 30 areas. It includes Covid-19 information and covers key topics like Addictions, First Nations Services, LGBT2Q+ Supports, Maternity Care, Mental Health, Seniors Services, Wellness Supports, and more.

Are you or someone you know finding stressful situations harder to deal with than you used to? Or suffering from mild to moderate depression or anxiety? The CBT Skills Group is here to help. Contact your family doctor or walk-in clinic for a referral.