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Divisions Technology Resources

The Divisions of Family Practice provincial office provides a number of centralized technology solutions for the Divisions. Individual members looking to access the following resources should contact their local Division. 

To set up any of the following tools or training, local Division administrators should contact the Divisions provincial office. Click on the heading below for more information about the available tools:

Call Group Solution: TELUS Business Connect

One of the attributes of the Patient Medical Home is timely access.  Call groups, particularly for after-hours care, are one of the ways some GPs and their divisions are choosing to improve timely access.

The central office has explored a number of ways to support call groups and has selected TELUS Business Connect, an online automated and configurable way to direct and redirect calls.

The central office provides support for set-up and maintenance, while the division pays for the solution and administers the call forwarding. For more information, or to set up a call group through TELUS Business Connect, please contact

Campaign Monitor

Campaign Monitor is an email marketing and automation software that allows you to create and send great emails. Campaign Monitor is available to all divisions, funded by the provincial office.

To set up a Campaign Monitor account for your division, or to discuss moving an existing Campaign Monitor account over, please contact Robin Van Hussen. The provincial office can also provide a Campaign Monitor newsletter template modified from the Divisions Dispatch design.


Once you have an account, divisions can access training and support from the Campaign Monitor team in 2 ways:

  1. Online: Sign into your Campaign Monitor account and click on the “Help” link in the upper right-hand corner of the screen. Find a "Contact Us" option here as well as resources to answer your questions and help you create better email campaigns.
  2. Phone: As premier customers, divisions can access phone support via this long-distance number: 1-415-660-9543.

Checkbox Surveys

Checkbox Surveys™ is a survey and data collection tool which all divisions can access. In addition to full-length surveys, the tool can be helpful for smaller polls including date polling for meetings. The data collected is hosted by the Divisions provincial office on servers located in Canada. To have an account set up please send an email to the Divisions provincial office.

Checkbox resources:


DivIt is more than a website, it's a whole set of tools including public and private webpages, a member database, calendars, forums and a bulk mailing tool. The system has been built out according to the requirements and feedback of the local Divisions and continues to undergo regular enhancements. For support or to set up a training session, contact the Divisions provincial office.

DivIT resources:


The Divisions provincial office provides email addresses for the local Divisions as needed. The emails follow the pattern: or The emails are hosted with Robson Communications™, a leading Canadian provider of IT and cloud computing solutions. Robson provides stable servers in Vancouver and comprehensive support to users.

For all all set-up and support requests:

Phone: 604-569-2706

For technical instructions, including how to set up email and archive files:Software and hardware issues should be referred to a local tech support provider.

Google Analytics

Google Analytics is a service which tracks visitors to a website. This provides useful statistics on who is visiting the site, where they’re from, how they’re finding the site and what they’re looking at. The service has been set up on DivIT by the provincial office.

Division administrators can request user access to the statistics for their site by contacting the divisions provincial office and providing a Google™-enabled email address. A Google™-enabled email is an email that has been set up to connect to Google products. Any email may be Google™-enabled using the form found here.

Google™ provides extensive learning tools which can be accessed from their Google Analytics™ Support Centre.


GoToMeeting™ is an online tool which allows users to:
  • connect face-to-face via videoconference or teleconference
  • share a presenter's computer screen
  • record a meeting
GoToMeeting resources: GoToMeeting provides support through live chat, email or phone. Some of the extensive resources on their website include:

General meeting resources:
 Mobile resources:


GoToMeeting™ is limited to 25 users on a single meeting. If you are organizing a local Division event which involves a larger number of attendees, please contact the divisions provincial office to discuss the use of GoToWebinar.

GoToWebinar resources:


To support recruitment efforts and complement local divisions’ job postings on their own websites and the PDO Career Opportunities page, the PDO has created a LinkedIn company page. Local divisions who would like a posting added to the PDO Careers page or LinkedIn profile can contact Tara Lyon.

Divisions who want to set up a LinkedIn showcase page can request one through the Divisions provincial office.


OpenVoice is a reservation-less audio conferencing service. Accounts are managed by the Divisions of Family Practice provincial office. Email to request an account.

OpenVoice resources:

Resource Catalogue

The catalogue pulls together resources created by and/or for divisions, or related to divisions work, in one easy-to-search location. The Resource Catalogue FAQ answers some of the most common questions you may have.  

Anyone can view can ​search the public records on the Resource Catalogue right away. Divisions leadership and staff can sign up for a login to access password protected documents and records.


If you have any resources you would like to share with other divisions, please send them to


SharePoint is a software platform that allows you to create team sites where you can share content and files securely. You can set up sub-sites for different projects and control who has access. SharePoint also has team calendars and the ability to create lists of records (useful for everything from a team contact list to tracking project tasks) among other apps.

Contact the provincial Divisions office to set up a site for the division and add an administrator.

SharePoint resources:


The knowledge system software, UpToDate™, is available, free of charge, for members of local divisions who are included in the calculation for infrastructure funding. UpToDate™ is also offering free, personalized training for interested local division groups who have members currently registered for UpToDate™.

For more information on UpToDate™ and training opportunities please refer to the UpToDate resource section here.


The provincial divisions office has a YouTube channel that all divisions are welcome to use. You can upload videos, then embed them in your web pages. If you would like to ​use the divisions YouTube channel, please contact the Divisions provincial office for access.


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