GPSC's Patient Experience Tool helps physicians engage with patients


The FPSC's new Patient Experience Tool enables family doctors and practice teams to hear from their patients about their experiences and interactions. 
Developed by physicians and the FPSC’s Practice Support Program, the tool is a tablet-based survey that asks patients about topics such as wait times, office hours, and coordination of care.

The tool was initially piloted by 39 clinics throughout BC starting in 2016. Since then, more than 6,000 patient surveys have been completed and the tool is now available to all family physicians around the province.

The patient voice can contribute to a family practice’s work to adopt attributes of a patient medical home (PMH) and to determine readiness to participate in a primary care network (PCN). Doctors can use the anonymized data to inform quality improvement activities in practices, and can opt to share aggregated data with their local division to help support community planning efforts.

Participating doctors receive compensation and Mainpro+ credits. Visit the FPSC site for more information.