Comox Valley Division of Family Practice

Comox Valley Urgent and Primary Care Centre

The Comox Valley Urgent and Primary Care Centre (UPCC) is Announced.

The announcement of the was made on Tuesday, July 23rd, during a visit by Premier David Eby to our community. Phase 1 of the centre, formerly the Comox Valley After Hours Urgent Care Clinic, was officially unveiled. The event included speeches acknowledging the efforts of the Division, as well as the dedication of family physicians and nurse practitioners who provide essential care to our community.

We extend our gratitude to all the family physicians (FPs), nurse practitioners (NPs) and allied health professionals who continue to support the clinic, and we offer heartfelt congratulations to Dr. Alfredo Tura and his team at the Comox Valley UPCC! For more details, please refer to the press release accessible here.

Quick Facts

  • In March 2021, the Comox Valley Division of Family Practice opened an after-hours urgent care clinic (AHUCC) through emergency funding in response to the COVID-19 pandemic at the Washington Park Medical Clinic in Courtenay.
  • In April 2023, the AHUCC transitioned to an Island-Health-operated service at the Comox Valley Nursing Centre and has since expanded staffing and services to become a UPCC.
  • The UPCC is providing urgent primary care seven days a week, Monday to Friday from 1 p.m. until 9 p.m. and weekends and statutory holidays from 8 a.m. until 8 p.m. 
  • People can access care by calling 250 331-8099 to make an appointment.

What is the Comox Valley Urgent and Primary Care Centre?

The Comox Valley Urgent and Primary Care Centre (CV UPCC) provides after hours access to non-emergency, urgent care for medical concerns that cannot wait to be seen by your family doctor. Care is provided for people who need medical care within 12 to 24 hours, or are hurt and need to see a doctor quickly. 

Please see the clinic website for additional information.

What are the clinic's hours?

The CV UPCC is open for same day appointments:

Monday to Friday: 
1:00 pm to 9:00 pm

Saturday, Sunday and Statutory Holidays: 
8:00 am to 8:00 pm

When should I book an appointment?

If you need to see a doctor quickly and it is not an emergency. For example, when you are experiencing the following symptoms:

  • Cough and/or colds
  • Fever
  • Cuts, wounds, or skin conditions
  • Infections such as chest, ear, and bladder
  • Back pain
  • Sprains and strains
  • Rashes
  • Headaches
  • Minor injuries 

How do I make an appointment?

Please note: New phone number starting Wednesday, October 16, 2024 – Toll-Free Number 1-833-688-8722

Call 250-331-8099 for an appointment after 1 p.m. on weekdays and 8 a.m. on Saturdays, Sundays, and Stats.

Where is the clinic located?

Comox Valley Nursing Centre on 615 10th Street, Courtenay, BC

What services are not provided at this clinic?

This clinic is not a replacement for routine care from your family physician.

Are you looking for a family doctor or nurse practitioner? Sign up with the Health Connect Registry and you will be contacted when a primary care provider becomes available. 

Services not provided include:

  • X-ray, ultrasound, medical imaging, or CT scanning or laboratory services
  • Intravenous therapy
  • Narcotics (opioids)
  • Prescriptions for narcotics or tranquilizers (benzodiazepines).
  • Completion of medical forms, such as for Persons with Disability (PWD) and private insurance, or provision of doctors’ notes.
  • Second opinion for ongoing concerns
  • Chronic disease management

Office staff and doctors will support you in determining if the care you require is best provided through this clinic.

Should I go to the Emergency Department? 

If you are experiencing a health crisis or have a serious illness or injury and you need medical care right away, go to the Emergency Department or call 911. Examples of when to use the Emergency Department are:

  • Chest pain
  • Trouble breathing or short of breath
  • Any kind of bleeding that does not stop
  • Suspected stroke
  • Overdose or poisoning
  • Broken bones / dislocated joints
  • Severe allergic reactions

Unsure?

Call 8-1-1 and speak with a nurse anytime day or night. Or speak with a pharmacist 5 p.m. to 9 a.m. every day. 

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Contact Us

Location: 1324 - 2137 Comox Ave, Comox, B.C.

Mailing address: PO Box 30055, Courtenay, BC V9N 9H8

For general enquiries:
comoxvalley@comoxvalleydivision.ca

For PCN enquiries:
comoxpcnadmin@comoxvalleydivision.ca

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The Divisions of Family Practice acknowledge that we work on the traditional, ancestral, and unceded territories of many different Indigenous Nations throughout British Columbia.

Acknowledging that we are on the traditional territories of Indigenous communities is an expression of cultural humility and involves recognizing our duty and desire to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.