Practice Management Excellence
Running a healthcare practice today means juggling patient care, operations, regulatory demands, and a never-ending stream of digital tools. With a dynamic evolving digital healthcare landscape, it seems impossible to keep up. We're here to make that easier.
Our mission is simple, help clinics, physicians, and healthcare teams operate with clarity, efficiency, and confidence, so you can focus on what truly matters, patient care.
Why Practice Management Matters
A well-run practice isn't just organized, it's resilient, scalable, patient-centered, and financially healthy. Effective practice management helps you:
- Improve clinic workflows and reduce administrative burnout
- Strengthen patient experience and continuity of care
- Enhance accuracy and compliance with healthcare regulations
- Optimize the use if EMR's and digital health tools
- Increase staff satisfaction, retention and team cohesion
- Unlock efficiencies that translate into real cost savings and better outcomes.
How We Support:
We support clinics, teams, and physicians through a range of tailored services, including:
- Care Connect
- Pharmanet
- Pathways
- Referral Tracker (Pathways and EMR Plugin)
- Digital Enablement
- Division Events & Workshops
Who We Work With:
We collaborate with healthcare networks, community organizations and emerging technology digital health initiatives. Whether you are building a new clinic, modernizing an existing one, diving into advance tools, we're ready to support your journey.
Let's Build Something Better Together
Have questions? Ready to get started? We'd love to hear from you.
Contact: divishani.bangaar@snddivision.ca
Meeting: 
LIBRARY:
Practice Management Tools
Office Tools:
Pathways |
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Pathways Referral Tracker | |
UpToDate | |
Race App+ | |
Health Data Coalition (HDC) | |
Practice Support Program (PSP) | |
Open Evidence | |
Privacy and Security | |
Pathways Community Services Directory | |
Digital Referrals and Orders |
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Pathways Physician Wellness Hub | |
Doctors of BC - Physician Health Program |
Office Process:
Medical Office Assistant Network(Resources for Staff and Office Managers)
| Privacy Toolkit for Managers/ Privacy Lead | Privacy Course (Interior Health) |
Medical Device Reprocessing Toolkit
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Provincial Language Services (Including interpreting and translation)
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Health Professions & Occupations Act | HPOA Act (Infographic) | |
Business Resources
Billing:
Payment Schedule and Explanatory Codes
MSC - Payment Schedule 2026
MSC - Explanatory Codes
RESOURCES & VIDEOS
Doctors of BC (DOBC) - LFP Billing | Introduction to LFP Billing Module
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BC Family Doctors | Uninsured Service Package (BC Family Doctors - login required) |
Family Practice Services Committee (FPSC) | Billing Tips Video Series |
Family Practice Services Committee (FPSC) | Grants |
Insurance Corporation of British Columbia (ICBC) | LFP Billing Submission |
Family Practice Services Committee (FPSC) - Mentoring BC |
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Long Term Care - End of Life Billing Tips |
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Doctors of BC (DOBC) | Pregnancy and Newborn LFP Billing |
Medical Services Commission (MSC) - LFP | LFP Billing (Sep 1, 2026) |
Gov. BC - Billing Best Practice | Billing Integrity Audits |
Locum Billing Course (LFP) | LFP Locum Billing |
Medical Services Commission (MSP) - MOA's | Medical Office Assistant - Billing Guide |
Privacy Officer Billing (LFP) | Clinical Tasks (Privacy Officer Responsibilities) |
Fee-For-Service Billing (FFS) | |
New To Practice Billing (Contract) | |
Business Considerations:
SWITCH BC | Safety and Wellbeing in a Medical Clinic |
Doctors of BC Workplace Safety | Workplace Safety in your Medical Clinic |
BC Family Doctors | Transition into Practice |
Doctors of BC (DOBC) | Business Pathways |
Doctors of BC (DOBC) | Contingency Plan |
Doctors of BC (DOBC) | Business Planning Toolkit |
Doctors of BC (DOBC) | Privacy and Security in your Medical Clinic |
Doctors of BC (DOBC) | Human Resource For Clinic Management |
Civility, Conflict and Culture | Building Teams that work. |
Mentorship Program (FPSC) | https://fpscbc.ca/what-we-do/clinical-supports/fpsc-provincial-mentorship-program
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Virtual Care (CPSBC) | CPSBC Practice Standard in Virtual Care |
FPSC Grants Web Page | |
Doctors of BC (DOBC) | Grants and Funding |
Health Professions & Occupations Act |
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Privacy and Security:
Canadian Medical Protective Association (CMPA) |
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Doctors of BC (DOBC) - OIPC | Office of the Privacy Commission - Guidelines for Private Practice
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Doctors of BC ( DOBC) - Medical Office Assistants | Privacy Course - Sign Up Here
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Clinic Safety - Phishing | What is Phishing? |
OIPC - Identity Theft Guidance | What to do if you have your identity is stolen. STEPS
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Privacy Pulse
A series of privacy tips and tricks to build your own in house Privacy Management Program.
PPN Transition Information
| DoBC Steps to Transition your PPN |
| Contact: psp@doctorsofbc.ca |
| Sign up at: ppnupdates@phsa.ca |
PPN Video - https://www.youtube.com/watch?v=usuPsiF7cVg
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Starting your Own Practice:
FPSC - Mentorship Program | Establishing your own independent medical practice is a significant milestone, but you don't have to navigate it alone. đź”— [Apply here to match with a Mentor.]
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Doctors of BC (DOBC) |
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Doctors of BC (DOBC) |
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Closing your Current Practice:
Leaving Practice Standards (CPSBC) | https://www.cpsbc.ca/licensees/standards-guidelines
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Closing Practice Checklist | https://www.doctorsofbc.ca/advice-support/business-support/closing-your-practice
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Ending the Patient Relationship | chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.cpsbc.ca/files/pdf/CPSBC-PS-Ending-the-Patient-Relationship…
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Critical Record Inventory | chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.doctorsofbc.ca/sites/default/files/bp_criticalrecordsinvent…
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Med Records | https://www.doctorsofbc.ca/advice-support/business-support/closing-your-practice/medrecords
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New to British Columbia (BC)
New to BC - Welcome to BC Guide | Personal Learning Plans PLP (UBC) - Physicians New To BC |
Thrive in BC (DOBC) | DOBC - New To Practice (REGISTER HERE) |
Technology Resources
AI Tools - Healthcare
![]() Founded by a Canadian physician, AutoScribe is an AI-driven ambient clinical scribe that automates medical documentation. By transcribing patient-clinician conversations in real-time through hands-free speech recognition and natural language processing, it allows providers to focus on care rather than charting. | ![]() Headquartered in San Francisco, DeepScribe is an enterprise-grade ambient AI medical scribe designed to automate complex clinical documentation. By capturing natural patient-physician conversations and utilizing a massive clinical dataset, it generates highly accurate, specialty-specific notes that integrate directly into major EHR systems like Epic and Athenahealth. | ![]() Headquartered in Vancouver, Empathia AI is a comprehensive clinical copilot designed for the Canadian healthcare landscape. It goes beyond simple transcription by automating the entire workflow—including pre-visit chart prep, real-time ambient documentation, and post-visit billing suggestions. Built with clinician input, it offers seamless integration with Canadian EMRs and full compliance with PHIPA and PIPEDA standards |
![]() Headquartered in San Francisco, Freed is a clinician-inspired ambient AI assistant built to eliminate after-hours charting. It utilizes advanced speech recognition to capture natural patient encounters and generates structured SOAP notes in under a minute. Designed for rapid deployment, Freed offers a high-fidelity 'EHR push' feature that allows practitioners to transfer documentation into any web-based medical record system with a single click | ![]() Founded by an Australian clinician, Heidi is a highly customizable AI care partner that automates medical documentation across more than 200 specialties. It uses ambient listening to generate structured clinical notes, referral letters, and patient summaries, with a focus on adapting to each provider's unique voice. Fully compliant with PIPEDA and PHIPA, Heidi also offers localized data residency in Canada to meet provincial healthcare standards | ![]() Based in San Francisco, Lindy is an AI automation platform that offers a specialized, medical-grade scribe for clinical documentation. It captures ambient conversations and transforms them into structured notes, but differentiates itself by handling the entire post-visit workflow, including drafting referral letters, managing follow-up emails, and syncing tasks with your calendar. Lindy is designed to act as an end-to-end clinical assistant that integrates natively with major EHR systems while maintaining HIPAA and PIPEDA compliance |
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Headquartered in Melbourne, Lyrebird Health is a clinician-focused ambient AI scribe that automates the generation of clinical notes and medical documents. By securely listening to patient consultations in real-time, it produces structured documentation tailored to a practitioner's unique voice. It is known for its deep EMR integration, allowing for one-click transfers of notes, referral letters, and medical certificates directly into a patient’s file | ![]() Headquartered in Paris and Boston, Nabla is an enterprise-grade ambient AI assistant that uses proprietary large language models to automate clinical documentation. Developed by former Meta AI researchers, it generates structured medical notes in under 20 seconds with high accuracy. Nabla is designed for scalability across large health systems, offering deep integration with major EHRs like Epic and athenahealth, while strictly adhering to HIPAA, GDPR, and PIPEDA standards with a privacy-first, stateless data policy | ![]() Headquartered in Toronto, Scribeberry is a physician-founded AI documentation platform designed for Canadian primary and specialty care. It utilizes ambient listening to capture patient-clinician dialogue and generate structured notes, referral letters, and patient handouts in over 40 languages, including French. Fully PIPEDA and HIPAA compliant, it offers deep, one-click integration with major Canadian EMRs like Accuro, Oscar Pro, and TELUS PS Suite through a specialized Chrome extension and desktop app |
![]() Based in Michigan, Simplify AI is an advanced clinical documentation platform that uses ambient listening to generate medical notes in seconds. It is specifically engineered to handle a wide range of clinical outputs—including Procedure, Operative, Radiographic, and Office Visit notes—making it highly versatile across medical specialties. Simplify provides a flexible, secure environment for clinicians to capture patient encounters via live listening or dictation, with easy export options to major EHR systems through dedicated plugins and a browser-based dashboard | ![]() Founded in 2017 by former Google and Motorola executive Punit Soni, Suki is a comprehensive AI clinical assistant that combines ambient documentation with a powerful voice-command interface. It is specifically built for deep, bi-directional integration with major enterprise EHRs like Epic, Oracle Cerner, and MEDITECH, allowing clinicians to use voice prompts to pull vitals or stage prescriptions during a visit. Suki is HIPAA and SOC 2 Type II certified and has recently expanded into the Canadian market with localized support and data residency options | ![]() Headquartered in Toronto, Tali AI is a comprehensive clinical assistant designed to address physician burnout in the Canadian and U.S. healthcare systems. It uniquely combines ambient scribing—which captures natural patient encounters—with a high-fidelity medical dictation engine and a built-in search tool for evidence-based clinical answers. Tali is built for deep integration with major Canadian EMRs like Accuro, TELUS PS Suite, and Oscar Pro, ensuring full compliance with PHIPA and PIPEDA standards while providing localized data residency. |
![]() WELL Health AI is an enterprise-grade clinical ecosystem designed to modernize Canadian healthcare through its flagship ambient scribe, Nexus AI. By leveraging the physician-led technology of AutoScribe, it automates medical documentation and EMR navigation within a secure, PIPEDA-compliant framework. As a key part of the WELL Health network, it offers unmatched native integration with major Canadian EMRs, providing clinicians with a seamless transition from patient conversation to a completed, structured chart note | ![]() Headquartered in Boston, Zirr AI is an advanced ambient medical scribe and Clinical Decision Support System (CDSS) founded by a multidisciplinary clinician. It utilizes secure voice recognition and natural language processing to generate structured, chart-ready SOAP notes in real-time. By integrating clinical documentation with live diagnostic and treatment recommendations, Zirr AI aims to reduce cognitive load and enhance the quality of care within standard EHR workflows. | |
Translation Services | Digital Referrals & Orders (DTO) | |
Cortico - Plug in | Send Results, Message Patients & Book Follow ups | Modern Medical Clinic |
EMR Resources
Oscar/Oscar Pro/Juno
| Oscar ProIntroductions to Oscar Pro Workflow (FPSC) - https://youtu.be/Lbq3fpMpwEc?si=wFaOcCRnUlZIZqT8 Oscar Pro - Inbox Triage Oscar Pro - Learning Centre (Learn Oscar Pro - Video) Oscar Pro - Learning HUB Juno
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Med Access | Basic:FPSC - Workflow 1 - Before the Patient's Visit FPSC - Workflow 2 - Reviewing a Patient Summary FPSC - Workflow 4 - Ending a Patient Visit Advance Topics:DTO - EMR Skills Building (23 Videos)
BillingDOBC - Billing Tips and Tricks - Dashboards DOBC - Billing Tips & Tricks - Duplicate Claim Billing DOBC - Billing Tips & Tricks - Facility Codes DOBC - Sign up for EMR Skill Building Workshops |
CHR | Collaborative Health - Introduction CHR - How to find a Facesheet CHR - Tali(AI Scribe) CHR - TELUS AI Agent (Demo) Creekside Health.
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Accuro | AI Scribe - https://youtu.be/j62DnznVIuo?si=9quBK6059P90R6JW Tali ( AI Scribe) PAS - Panel Submission - How to Guide Billing Reconciliation - https://youtu.be/dtmWkvzUF1Y?si=fTkqowTvSPxYVE4v |
Myle | https://youtu.be/FvI6rhsF14c?si=XQve3e5IutolKZMy
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Plexia | |
Profile | https://www.youtube.com/playlist?list=PLg3FvFQU-i5Sy_kOwxMDA3tBh3vEwOR_Y\
FPSC - Workflow 1 - Before the Patient Visit FPSC - Workflow 2 - Reviewing a Patient Summary FPSC - Workflow 3 - Documenting a Patient Visit FPSC - Workflow 4 - Ending a Patient Visit DOBC - Skill Building Session - Intervention List DOBC - Creating Interventions (Recall) DOBC - Actions from Interventions. DOBC - Simple and Complex Care Plans DOBC - Billing Tips & Tricks and Tool Bar Customization
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Arya | Welcome to Arya (Demo Video) Arya - AI Co Pilot
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Resources:
Workflow Automation - https://plugin.cortico.health/
Free Cortico Plug In - https://cortico.health/features/oscar-enhancement-suite/
Doctors Technology Office Technology Support
EMR Support (DOBC)
Other Resources
Virtual Care:
Doctors Technology Office - Virtual Care FAQ
Doctors Technology Office - Virtual Care Quick Guide
Doctors Technology Office - Virtual Care Toolkit
Doctors Technology Office - Privacy & Security Guidance for Telehealth
Doctors of BC - Virtual Care Billing Codes (FFS)
Tribal Health Connections - Virtual Care And the Primary Care Shortage
MSC - LFP Billing Codes (Sep 1, 2026)
Community
Cultural Humility and Safety Resources
Substance Use Disorder Resources
Safer Infant Sleep Practice Resource
- CPSBC Library
- Language and Documentation in Addiction Medicine
- Video: Migraine Education Session
- HIV PreP Resources
- Medical Assistance in Dying Fact Sheet
- Diabetes Calculator
- Lyme Disease Guidance
- Video: Adverse Childhood Experiences Workshop
- Doctors of BC Policy Statement: Drug Overdose Injuries and Deaths
- Trans Care BC Website
- Flipping Stigma Dementia Care Toolkit
Education & Courses
- Privacy Course for MOA's - UFV & DOBC
- Privacy Course ( Interior Health)
Quick Support Line Numbers
Contacts (Email/Phone)
| Name | Phone | Email/Address |
Care Connect | ||
Prime/Pharmanet | 1-844-397-7463 | |
Medical Services Plan (MSP) | (604) 456 6950 | |
MSP (Information by Fax) | (250) 356-9605 | |
MSP Coverage Information | If the PHN is unknown, fax a request on a coverage research form to (250) 405-3592.) | |
Translation Services (Surrey) | (604) 591 4011 | |
BCCDC |
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Urgent Care Centre (UPCC) | Surrey-Walley Urgent Care Centre Phone - 604 572 2610 Address - 9639 137th A Street, Unit G2. Fraser Health and Urgent Care Centre Phone - 604 572 6961 Address - 6830 King George Blvd Surrey - Newton Urgent and Primary Care Centre Phone - 604 572-2625 Address - 6830 King George Blvd
| Website
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BUSINESS CORNER
September Events & Activities:
Details
Date | Description | Location |
Sept 2, 2026 | DOBC - MOA Oscar EMR Skill Building Workshop | Registration LINK
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Sept 16, 2026 | DOBC - MOA Med Access EMR Skill Building Workshop | Registration LINK
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Sept 16, 2026 | New To Practice Physician Event - SND DoFP | Contact vrusalee.palsule@snddivision.ca
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Sept 22, 2026 | Business Talk SND (Forum) | Surrey North Delta Division of Family Practice |
September 23, 2026 | AI Scribe Workshop - Heidi | Registration LINK |
September 29, 2026 | Doctors of BC - New to Practice - Workshop 1, Imposter Syndrome | Registration LINK |
October Events & Activities
Details
Date | Description | Location |
October 20, 2026 | DOBC- New to Practice - Workshop 2, Relationships & Their Impacts | Registration LINK |
November Events & Activities
Details
Date | Description | Location |
November 18, 2026 | AI Scribe Workshop - Heidi | Registration LINK |
November 18, 2026 | DOBC - Vancouver (Musqueam) Community- Based Experiential Learning Session | Registration Link |
November 25, 2026 | DOBC - West Vancouver (Sḵwx̱wú7mesh Úxwumixw) Community-Based Experiential Learning Session | Registration LINK |
















