Surrey-North Delta Division of Family Practice


Project Coordinator: Pathways Tracker & MOA Network 

Job Summary

The successful candidate will be working on two projects.

  1. Pathways Tracker: You will work closing with a Project Manager, the Steering Committee and Provincial Pathways. The Project Coordinator educates and instructs medical office assistants (MOAs) and physicians on how to use a new electronic referral system: “Referral Tracker” as well as assists in coordinating the community-wide implementation of the Referral Tracker.
  2. MOA Network: SND division has a vibrant MOA network that supports capacity building and networking through various educational and social events. The network is overseen by the MOA Network Committee that provides strategic direction. The Project Coordinator will be partly responsible for the coordination and general operations of MOA network activities as directed by the MOA Committee and Physician Engagement Manager.

Primary Duties and Responsibilities
Pathways Tracker

  • In collaboration with the Division’s Project Manager, assists in developing a detailed training plan.
  • Schedules trainings. Prepares and distributes training material; provides on-site training to physicians and MOAs; follows-up on action items as necessary; offers post-training support.
  • Ensures consistency of methods and practices at each training site.
  • Documents progress; prepares reports on activities and outcomes; sends weekly updates to the Project Manager.
  • Ensures that all scheduled trainings are delivered on-time, within scope and budget.
  • Upon request, re-assesses trained stakeholders to ensure standards continue to be met based on trained workflows.
  • Collaborates with colleagues to streamline and optimize operational processes and procedures.
  • Along with the Pathways Provincial team, achieves operational objectives by:
    • updating and creating new training references,
    • implementing changes,
    • reporting concerns, escalating issues for corrective action, and bringing user interface (UI) change suggestions forward,
    • supporting provincial evaluation activities by collecting information and collating data.
  • Supports local and provincial evaluation activities by collecting information and collating data.
  • Attends events and meetings as required.
  • Travel within the community will be a large component of this role. Must be comfortable visiting physician offices in an effort to improve community engagement.

    MOA Network
  • Contribute to the development and delivery of the MOA network curriculum as set out by the MOA committee.
  • Support data collection and analysis for the MOA network, through surveys and physicians’ office visits.
  • Collaborate with the Practice Support Program (PSP) and MOA leads from other divisions to enhance/expand the scope of the MOA network.
  • Other duties as required, related to Pathways Referral Tracker and the MOA Network

Requirements and Qualifications

  • High-school graduation, plus related post-secondary education.
  • Minimum five years’ experience working in a healthcare setting, and/or providing health technology software training to others.
  • Previous experience as an implementation lead, project coordinator in a clinical environment, senior MOA and/or referrals clerk is strongly preferred.
  • Preference will be given to candidates with demonstrated teaching, facilitation, or coaching experience.
  • Demonstrated experience with electronic medical record (EMR) systems an asset.  
  • Access to a vehicle, valid British Columbia driver’s license, and auto Insurance.

Skills and Abilities

  • Demonstrated ability to provide training and support, and/or previous experience in an educational role.
  • Excellent verbal, written, and organizational skills, and ability to communicate in a compelling, clear, and understandable manner with physicians, MOAs and other stakeholders.
  • Excellent interpersonal and relationship building skills with proven diplomacy, and ability to liaise with physicians and stakeholders in a professional and courteous manner.
  • Ability to maintain a professional demeanor, positive attitude and the highest ethical standards at all times, especially when under high-pressure.
  • Exercise good interpersonal relations and be supportive of the philosophy and policies of individual clinical practices.
  • Excellent problem-solving and multi-tasking skills with proven ability to balance work priorities.
  • Must be proficient in MS Word, Excel, and PowerPoint as well as Outlook.

Terms of Employment

Full-time (40 hrs weekly) contract position.
Duration: 12 months, with the possibility of an extension.

Work will be completed during business hours; however, some flexibility of hours will be required for evening and/or early morning trainings and meetings.

Please send your resume and cover letter to: