PCN Administrative Coordinator

Job Summary
The position is a full-time opportunity to join the Burnaby Division of Family Practice (BDFP) in the capacity of a Primary Care Network (PCN) Administrative Coordinator. This position is an integral part of the Burnaby PCN team. Working with, and under the supervision of the Burnaby PCN Senior Manager and PCN Clinical Operations Lead, the PCN Administrative Coordinator will be responsible for providing day-to-day administrative, operational and project support for Burnaby PCN programs, projects and meetings.

Job Description

Key Responsibilities
The PCN Administrative Coordinator will collaborate on and contribute to a variety of PCN administrative, operational and project-related needs including, but not limited to:

Actively supporting the operations of PCN Central Intake – the centralized system for referrals from primary care providers to all Burnaby PCN Allied Health services. This will include:

Utilizing the Electronic Medical Record (EMR) system to process incoming PCN referral and related documents
Supporting efforts to train PCN staff (including Allied Health providers and MOAs) in effectively and securely utilizing the EMR system
Screening referrals to ensure patients meet administrative eligibility criteria before assigning them to relevant Burnaby PCN Allied Health services/clinicians
Communicating professionally with primary care providers including family physicians (FPs), nurse practitioners (NPs), primary care clinic staff, Urgent and Primary Care Centres (UPCCs), local hospitals, as well as other health care professionals, health care organizations, and community social service providers and partners as necessary
Responding to enquiries from the public and health care providers about Burnaby PCN service offerings and eligibility criteria
Contributing to, and coordinating the review and refinement of Burnaby PCN forms and documents
Participating in the development of materials to ensure smooth operations such as process/workflow documentation and FAQ documents
Actively participating in Burnaby PCN service evaluation (collecting, compiling, analyzing data) for all Burnaby PCN programs for the purpose of PCN reporting and decision-making
Faxing, scanning, filing and copying highly sensitive documents
Answering phone calls, checking phone messages, and responding to email messages in a professional and timely manner
Performing other duties, as required

Contributing to the smooth and effective delivery of PCN services, programs and projects by:

Organizing meetings including scheduling, booking rooms, setting up basic technical requirements, distributing meeting materials, catering, etc.
Preparing meeting materials including agendas, minutes, presentation slides, and reports
Supporting the development, refinement and updates to PCN communication materials including PCN Service Information Sheets, PowerPoint presentations, brochures, newsletter articles, board reports, etc.
Coordinating and participating in meet-and-greets with primary care providers
Communicating and liaising (with professionalism and courtesy) with all Burnaby PCN stakeholders including BDFP staff, primary care providers, allied health professionals and community agencies
Managing administrative functions such as updating staff directories, maintaining supply inventory, printing and filing program materials, updating staff bulletin boards, etc.
Acting as a rotational site lead for the PCN Allied Health Hub spaces (opening and closing duties; safety procedures, etc.)
Performing other duties, as required

Qualifications

Education

University degree in a relevant discipline such as (healthcare, administration, communication or business) and a minimum 2 years’ experience leading and/or coordinating projects, collaborating with multiple stakeholders in a healthcare setting; an equivalent combination of education and experience may be considered. Previous experience working with Prime Care Networks (PCNs), or other primary care services is an asset.

Experience

Minimum two (2) years related administrative and/or coordination experience; experience in a health care setting preferred
Demonstrated advanced computer proficiency using MS Office applications (Word, Outlook, Excel and PowerPoint)
Experience managing client-facing customer relations
Knowledge and experience in health care; experience in primary care an asset
Experience using an Electronic Medical Record (EMR) (e.g. Med Access or MYLE EMR) is an asset

Preferred Skills & Attributes

Collaborative, responsible, professional, team-player
Highly adaptable; comfortable working in an ever-evolving fast-paced environment
Strong time management skills
Proven organizational and priority management skills
High attention to detail
Ability to work well independently and within a diverse, multi-disciplinary team
Ability to speak, read and write fluently in English
Strong verbal and written communication skills; clear, concise and professional
Excellent interpersonal and customer service and public relations skills; can build rapport quickly in-person and virtually (phone and video calls)
Demonstrated ability to meet deadlines and honour commitments
Maintains confidentiality and able to handle sensitive and confidential assignments with tact and diplomacy
Physical ability to carry out the duties of the position
Participate in maintaining a healthy and safe work environment

Additional Information
This position will require travel between three different sites in Burnaby: the Burnaby Division of Family Practice Office located at 4211 Kingsway, Burnaby, BC V5H 1Z6 as well as the two Burnaby Primary Care Networks Allied Health Hubs in the Brentwood and Edmonds neighbourhoods. The candidate will be expected to be able to work from all sites on various days in a month.
This role is hybrid and requires four (4) days onsite, with one (1) virtual day.
This is a full-time role and standard hours of work for this position will be 37.5 hours per week 8:30 AM – 4:30 PM. To respond to business needs, the ideal candidate will be flexible to occasionally work outside of normal business hours such as early mornings, evenings and weekends as needed.

Salary: $70,000 – $74,000 pay scale to commensurate with experience.

Burnaby Division of Family Practice is committed to building a workforce that is representative of the people we serve, as well as promoting diversity, anti-racism, inclusion, accessibility, merit, respect and equity in the workplace. of work.
We invite all interested people to apply, especially people with disabilities, Indigenous people, Black people, people of colour, people of diverse ethnic and cultural backgrounds, diverse sexual orientations, and diverse gender identities and expressions.
Please send a resume and cover letter to hr@burnabydivision.ca with email subject: PCN Administrative Coordinator, Burnaby Division of Family Practice

PCN Administrative Coordinator

Job Description

Key Responsibilities The PCN Administrative Coordinator will collaborate on and contribute to a variety of PCN administrative, operational and project-related needs including, but not limited to:

Actively supporting the operations of PCN Central Intake – the centralized system for referrals from primary care providers to all Burnaby PCN Allied Health services. This will include:

Utilizing the Electronic Medical Record (EMR) system to process incoming PCN referral and related documents

Supporting efforts to train PCN staff (including Allied Health providers and MOAs) in effectively and securely utilizing the EMR system

Screening referrals to ensure patients meet administrative eligibility criteria before assigning them to relevant Burnaby PCN Allied Health services/clinicians

Responding to enquiries from the public and health care providers about Burnaby PCN service offerings and eligibility criteria

Contributing to, and coordinating the review and refinement of Burnaby PCN forms and documents

Participating in the development of materials to ensure smooth operations such as process/workflow documentation and FAQ documents

Actively participating in Burnaby PCN service evaluation (collecting, compiling, analyzing data) for all Burnaby PCN programs for the purpose of PCN reporting and decision-making

Faxing, scanning, filing and copying highly sensitive documents

Answering phone calls, checking phone messages, and responding to email messages in a professional and timely manner

Performing other duties, as required

Contributing to the smooth and effective delivery of PCN services, programs and projects by:

Organizing meetings including scheduling, booking rooms, setting up basic technical requirements, distributing meeting materials, catering, etc.

Preparing meeting materials including agendas, minutes, presentation slides, and reports

Supporting the development, refinement and updates to PCN communication materials including PCN Service Information Sheets, PowerPoint presentations, brochures, newsletter articles, board reports, etc.

Coordinating and participating in meet-and-greets with primary care providers

Communicating and liaising (with professionalism and courtesy) with all Burnaby PCN stakeholders including BDFP staff, primary care providers, allied health professionals and community agencies

Managing administrative functions such as updating staff directories, maintaining supply inventory, printing and filing program materials, updating staff bulletin boards, etc.

Acting as a rotational site lead for the PCN Allied Health Hub spaces (opening and closing duties; safety procedures, etc.)

Performing other duties, as required

Qualifications

Education

Experience

Minimum two (2) years related administrative and/or coordination experience; experience in a health care setting preferred

Demonstrated advanced computer proficiency using MS Office applications (Word, Outlook, Excel and PowerPoint)

Experience managing client-facing customer relations

Knowledge and experience in health care; experience in primary care an asset

Experience using an Electronic Medical Record (EMR) (e.g. Med Access or MYLE EMR) is an asset

Preferred Skills & Attributes

Collaborative, responsible, professional, team-player

Highly adaptable; comfortable working in an ever-evolving fast-paced environment

Strong time management skills

Proven organizational and priority management skills

High attention to detail

Ability to work well independently and within a diverse, multi-disciplinary team

Ability to speak, read and write fluently in English

Strong verbal and written communication skills; clear, concise and professional

Excellent interpersonal and customer service and public relations skills; can build rapport quickly in-person and virtually (phone and video calls)

Demonstrated ability to meet deadlines and honour commitments

Maintains confidentiality and able to handle sensitive and confidential assignments with tact and diplomacy

Physical ability to carry out the duties of the position

Participate in maintaining a healthy and safe work environment

Salary: $70,000 – $74,000 pay scale to commensurate with experience.

Key Responsibilities
The PCN Administrative Coordinator will collaborate on and contribute to a variety of PCN administrative, operational and project-related needs including, but not limited to: