Physician Engagement and Support Lead
Closing Date: September 6, 2019
Introduction
The Surrey North Delta Division of Family Practice (SNDDoFP) was established to support physicians in order to promote greater professional satisfaction and better patient access to healthcare in the community. Recognizing that Family Physicians are the foundation of this system, the SNDDoFP takes the lead to implement initiatives and programs focused on improving healthcare. This work is part of a larger collaborative effort involving the Ministry of Health, Fraser Health Authority, Doctors of BC and other stakeholders.
Job Summary
The Physician Engagement and Support Team works to develop, coordinate, implement, support and evaluate division initiatives consistent with the values and goals of the SNDDoFP. A large majority of the Leads role will involve supporting Patient Medical Homes within specific neighborhoods Surrey and North Delta. The Lead will represent SNDDoFP in these neighbourhoods, working to increase physician awareness and engagement in division initiatives. The Lead will also collaborate with stakeholders (e.g. local physicians, Fraser Health, non-profit agencies etc.) in alignment with the mission and vision of SNDDoFP.
Duties and Responsibilities
Within a team-accountability framework; a supported, yet independent, environment, the Lead will be expected to:
- Function in a matrix organization with specific duties and responsibilities, and support the work of the Physician Engagement and Support Team;
- Coordinate and implement projects and program priorities focused on system improvements for Family Physician and staff;
- Build and maintain relationships with physicians, staff and other key stakeholders;
- Assist in all or designated parts of planning, organizing, delivering facilitated workshops, meetings or other physician and activities as needed;
- Support physician recruitment activities;
- Organize specific projects or programs as needed;
- Debrief with Manager, Physician Engagement and Support on a regular basis;
- Maintain appropriate accurate and up-to-date project and program files, documents and statistics; and
- Evaluate the work and activities on an ongoing basis.
Competencies
- Project Management and Evaluation: Ability to organize work, set objectives and establish priorities. Proven ability to utilize project management tools, methodologies and templates to effectively plan, prioritize, and manage projects in a set time line, and to track and report progress.
- Leadership: Experience promoting engagement and collaboration. Demonstrates creative planning for change and innovations. Demonstrated experience in facilitation, consensus building, networking, and liaising between multiple stakeholders.
- System Knowledge and Aptitude: Understanding of health care system and demonstrated ability to provide progressive and innovative approaches.
- Communication: Demonstrated ability to communicate effectively using verbal or written communication.
- Critical Thinking and Decision Making: Demonstrated ability to integrate and evaluate pertinent data (from multiple sources) to problem solve and make decisions effectively.
- Technological Aptitude: Demonstrated computer skills including use of Microsoft Suite Office, Google based programs and Dropbox. Demonstrated data analysis skills including basic data analysis and reporting tools.
- Relationship Building: Ability to develop effective relationships with staff at all levels, as well as with external agencies and physicians. Demonstrated effectiveness in building partnerships with health professionals, family physicians, patients and community groups/programs/services in diverse communities; experience with patients and public. Demonstrated awareness of cultural safety and supports processes that lead to greater cultural safety throughout the continuum of health services.
- Professional Development: Commitment to ongoing learning, skills improvement and professional development.
Requirements:
- University degree (equivalencies of education and experience may be considered);
- 3-5 years related experience;
- A demonstrated clear pattern of professional and personal development;
- Availability to work evenings and weekends;
- Strong communication and customer services skills;
- Physical ability to perform the duties of the position; and,
- Valid BC Driver’s License and use of a personal vehicle
Assets:
- Divisions of Family Practice experience; and,
- Experience working with community-based groups and organizations.
