Clinic Supports
Recruitment and Retention
KB Division has many resources devoted to supporting recruitment and retention for clinics. Jill Sadler leads the recruitment and retention team. Please contact her to get support with any recruitment needs your clinic has.
KB Division is part of the KB Med Net recruitment collaborative. The collaborative includes all KB Facility Engagement Initiatives, and has a dedicated recruitment website at kbdoctors.ca. The team also sends a monthly newsletter to our locum matching list to support clinic locum needs, supports arriving locus and permanent physicians, as well as providing succession planning and offboarding support. Contact Jill Sadler for more information or to get support.
Vulnerable Populations
Interested in Adverse Childhood Experience history taking in your clinic? We have a new ACEs handout available for patients, courtesy of the Social Determinants of Health Shared Care project. To place an order, please do so here. For more information on embedding ACEs into primary care, please contact Leila Dale.
ACEs Toolkit for Family and Nurse Practitioners - includes ACEs questionnaires for children, youth and adults.
ACEs Toolkit for Specialists - also includes ACEs questionnaires for children, youth and adults.
ACES Patient Handout - includes a brief on ACEs for patients - a handy conversation starter tool for ACEs history taking.
Multiple Shared Care toolkits have been developed for practitioners and patients, including Chronic Pain, Dementia, and Palliative Care (Trail and Nelson Versions).
KB's Health Connect Registry is a centralized waitlist for unattached patients seeking a primary care provider in the Kootenay Boundary. The aim is to better coordinate a regional approach to support unattached patients by removing the burden of having to follow up repeatedly with multiple clinics. Clinics no longer need to maintain a waitlist, it can be held centrally and new patients requested as capacity permits. Patients can be referred to the website, or simple dial 8-1-1 to self-register. Posters and cards are available for clinics to promote the service to unattached patients coming into the clinic. Contact Tayla to order more!
CPD and Physician Wellness
KB Division continues to support a robust CPD program for Kootenay Boundary practitioners. More information here
Digital Health
Clinic Data Analytics
What is it? Support to write queries, develop dashboards or improve your coding and charting to enable you to extract data from your EMR to explore how to increase clinic efficiencies, improve quality of care and increase billing opportunities. Could include running queries for the clinic, or simply access to a query library and coaching on how to run the queries.
Need support? Support will be customized to your availability and needs. Contact Jen for more information
EMR Supports
What is it? EMR supports provide a wide range of practical tools, resources, and mentors to assist you in your clinic’s priority needs related to digital health.
How will it help in your practice/clinic? EMR supports can be customized for your clinic’s needs. Are you looking for a new EMR? Do you need custom forms? Interested in evolving your virtual capabilities? Need some tools and resources for patients to better access your systems? Need to optimize your clinic’s efficiency from workflows to in house testing and going live with new system changes.
Need support? Just reach out and explore your needs with Mona Mattei
Charting Coaching
- Discounts offered for charting coach labs for 15 providers
- A single clinic can do work internally as a team to improve charting standardization and optimization across clinic.
How does this help in your practice? The coaching assists practitioners to realize efficiencies in their charting which help them reduce the extra hours spent charting every day. The clinic standardization coaching will reduce variance between providers and improve data quality as well as common care planning approaches for patients.
What do we need from you? Commitment to participate in coaching labs which are a once lifetime cost (individual coaching) or commit the clinic team to participating in the team process. There are no sessionals for your time, but this can be used towards CPD credits.
Contact Mona Mattei to find out what is available.
Pathways
Pathways is your go-to for specialist referral information locally and across the province. Pathways also has a wealth of resources for practitioners and for patients. Patient resources can easily be emailed to the patient from a no-reply address. Our Division can get you quickly set up with this daily clinical practice resource and can provide 1-1 tutorial sessions. Contact Paul Edney for more information!
RxFiles
Our Division has a group subscription to RxFiles, a website built to help answer your drug therapy questions through objective comparisons. For more information and to help get set up, contact Lisa McGeady.
Virtual Systems Support
Our Division can provide clinic level support to adopt and enhance virtual care systems for primary care providers. We work directly with our clinics as requested to help them choose, set up and implement their virtual care systems. This could be patient communications: email, sms, video conferencing, online booking, etc. or also redundancy options for remote access such as cloud based data warehousing, remote access to clinic servers, VOIP systems, secure emails, etc.
These systems assist in making your clinic resilient in the event of system failures such as wildfires, pandemics, etc. as well as creating a state of the art environment for patient interactions. Most clinics find the digitizing of their patient facing tools leads to efficiencies for their team as well as improved patient engagement in their health outcomes.
Virtual Care Coordinators (VCCs) - we have VCCs in place with funding from the RCCbc to build out the support for the virtual care workflows within clinics, provide patient support for digital literacy and to create a virtual team approach in patient care planning IE: collaborating with specialists and specialized community services.
Access: contact Mona Mattei
VCCs: Kristy Zamec, Nadia Rannou
Care Connect
Benefits: There has been a long time challenge to find one place where a provider can review patient’s care across the health system. Care Connect initially contained limited data from provincial services such as BC Cancer Agency, but is continually expanding to include more data from a variety of sources including specialists and health authorities. This system can be an integral single soruce for patient care planning.
How: http://www.phsa.ca/health-professionals/clinical-tools-applications/careconnect provides information on how to sign up your clinic for the service and to integrate it into your EMR. Mona Mattei the Virtual Care Coordinators (above) can assist you to connect with the right support for the EMR implementation.
Microblogging MD (MBMD) Secure Messaging for Clinical Teams
Benefits: Using a secure platform for communications between providers can not only protect patient data, but also streamline where your communications are directed. The system can develop custom workflows for teams (IE: surgical add on for weekends at the hospital, connecting with Home Health nurses without faxes and telephone tag, etc.) and provides a one-stop location for specialist service call board information and one-click contacts.
Interested? No cost to providers. The App can be downloaded from the App store. Optimizing that use can be achieved by attending a one hour webinar on the software. If you have ideas on how a custom workflow can help your team, this can be developed.
How to access: contact Mona Mattei or Max Lowther
CDX Pilots
What it is: Liaison with PHSA and IHIT to test implementation of EMR to EMR communications as they evolve. Current testing is between Plexia and Profile. More interest is likely to appear as other EMRs are involved in the work.
What benefits? A historical digital divide for patient care has been the lack of connectivity between EMRs for referals, referral acknowledgement with specialists and sharing of information between services such as mental health, public health, etc. PHSA is working with EMR vendors to implement direct communications portals between systems. As this work evolves, they need test sites interested in piloting the technology before it can be adopted widely. Once in place, the direct communications can replace faxing and create better shared information on patient care.
Interested? Our Division is looking for volunteers to test the system when ready. IHIT is offering sessional time for both MOAs and Providers to participate.
How to get involved: Contact Mona Mattei and she will introduce you to the team.
Finance, Health & Safety
Financial Fitness Analysis
What is it? Beta version of a detailed financial analysis tool for family physicians that looks at your individual billing practices and income using a set of financial fitness indicators (e.g. gross income/hour, use of incentive billing codes).
The goal of the dashboard is to help improve your financial performance, work/life balance and sustainability as a primary care physician.You will receive a confidential dashboard view of your personal indicator results comparing your billing practices and income to regional averages, tips on the billing best practices, and 1:1 coaching on how to increase your income.
Interested in getting involved? Get in touch with Jen Ellis to let her know! This will require access to your EMR by an EMR consultant working for the Division based on a signed privacy agreement. Short meetings with a coach, as desired by physician, at times convenient to help interpret the data, review your personalized dashboard results and receive coaching and recommendations.
Sessionals/financial support? Physicians will be sessional supported to engage in 1:1 coaching and clinic meetings.
Available starting: June 2022
Emergency Preparedness
Kootenay-Boundary Division of Family Practice has an Emergency Preparedness Toolkit and support for the development and implementation of clinic Emergency Preparedness plans. KB Divisions Emergency Preparedness Toolkit includes a guidebook and fillable workbook to walk you through developing an Evacuation Plan, Shelter In Place Plan, and Incident Recovery Plan for your clinic.
Emergency Preparedness in clinics enables a faster and better coordinated response in the event of an emergency with the goal of minimizing impact on continuity of care and business operations.
This offering includes support for physicians, nurse practitioners, and/or clinic staff assigned to lead the development of Emergency Preparedness plans. Our support includes an orientation to the toolkit, brainstorming clinic-specific procedures, review of materials, accountability meetings, and implementation sessions, including drills.
Sessionals are available for MOA, Office Manager, and GP/NP time spent developing and implementing plans.
Get in touch with Jen Schmidt to get started or obtain additional information.
KB Division Incident Command
Based on the international, standardized Incident Command System, this is the Division’s response plan when a clinic faces an emergency.
The purpose is to support member’s clinics which have been impacted by an emergency, such as a fire, flood, or a “shelter-in-place” lockdown.
Our goals in response to any emergency event:
- Continuity of business practices
- Providing support to our members that enables them to continue to provide patient care.
- Collaborating with partners to ensure a coordinated response.
- Restoring essential primary care services following a major event or emergency
- To enhance resilience and the ability to maintain primary and community health services following any major health emergency.
Get in touch with Jen Schmidt for more information.
Clinic Staff & Wellness
MOA Education/supports, Dinners, Appreciation
Includes annual MOA appreciation dinner, managing challenging patients education, coaching, support and toolkit, and standardized HR forms and policies for your clinic.
Need support, got ideas? Contact Bronwyn Murray.