Chilliwack Division of Family Practice

Job Opportunities

Work and make a difference in your community!

We are currently seeking a part time Project Coordinator.

Chilliwack Division Job Posting - Project Coordinator.jpg
 

Title: Project Coordinator
Location: Chilliwack, BC
Hours: part time

Background

The Chilliwack Division of Family Practice (Division) is a local innovation in health care and part of a province-wide initiative designed to improve patient care, increase family physician influence on health care delivery and design, and enhance professional satisfaction for physicians. The Division is a non-profit society led by a Board of Directors.

The Opportunity

The Chilliwack Division is partnering with the Abbotsford and Mission Divisions to implement the Pathways Referral Tracker across Fraser East. Working under the direction of the Project Manager and working closely with the Steering Committee and Provincial Pathways, the Project Coordinator educates and instructs medical office assistants (MOAs) and physicians on how to use a new electronic referral system: “Referral Tracker” as well as assists in coordinating the community-wide implementation of the Referral Tracker.

Primary Duties and Responsibilities

  • In collaboration with the Division’s Project Manager, assists in developing a detailed training plan.
  • Schedules trainings. Prepares and distributes training material; provides on-site training to physicians and MOAs; follows-up on action items as necessary; offers post-training support.
  • Ensures consistency of methods and practices at each training site.
  • Documents progress; prepares reports on activities and outcomes; sends weekly updates to the Project Manager.
  • Ensures that all scheduled trainings are delivered on-time, within scope and budget.
  • Upon request, re-assesses trained stakeholders to ensure standards continue to be met based on trained workflows.
  • Collaborates with colleagues to streamline and optimize operational processes and procedures.
  • Along with the Pathways Provincial team, achieves operational objectives by:
    • updating and creating new training references,
    • implementing changes,
    • reporting concerns, escalating issues for corrective action, and bringing user interface (UI) change suggestions forward,
    • supporting provincial evaluation activities by collecting information and collating data.
  • Supports local and provincial evaluation activities by collecting information and collating data.
  • Attends events and meetings as required. Takes minutes. Follows up on action items as necessary and offers post-training support.
  • Travel within and between communities will be a large component of this role. Must be comfortable visiting physician offices in an effort to improve community engagement.
  • Other duties as required.

Requirements and Qualifications

  • High-school graduation, plus related post-secondary education in project coordination or management.
  • Minimum three (3) years’ experience coordinating healthcare projects or as an implementation lead or equivalent combination of relevant education, training, or healthcare experience.
  • Preference will be given to candidates with previous experience as a  MOA (medical office assistant) and/or referrals clerk.
  • Demonstrated experience with electronic medical record (EMR) systems an asset.  
  • Access to a vehicle, valid British Columbia driver’s license, and auto Insurance.

Skills and Abilities

  • Demonstrated ability to provide training and support, and/or previous experience in a project coordinator or implementation role.
  • Excellent verbal, written, and organizational skills, and ability to communicate in a compelling, clear, and understandable manner with physicians and other stakeholders.
  • Excellent interpersonal and relationship building skills with proven diplomacy, and ability to liaise with physicians and stakeholders in a professional and courteous manner.
  • Ability to maintain a professional demeanor, positive attitude, and the highest ethical standards at all times, especially when under high-pressure.
  • Exercise good interpersonal relations and be supportive of the philosophy and policies of individual clinical practices.
  • Excellent problem-solving and multi-tasking skills with proven ability to balance work priorities.
  • Must be proficient in MS Word, Excel, and PowerPoint as well as Outlook, GoTo Meeting, and Zoom.

Terms of Employment:

Part-time (18-20 hrs. weekly) contract position.

Duration: 6 months, with the possibility of an extension.

Work will be completed during business hours; however, some flexibility of hours will be required for evening and/or early morning trainings and meetings.

Please send your resume and cover letter to office@chilliwackdivision.ca, subject line: Referral Tracker Project Coordinator Application. The posting is open until the position is filled. We thank all applicants for their interest in this position, but only those applicants who will be interviewed will be contacted.


We are currently seeking a full time Virtual Care Coordinator.

Chilliwack Division Job Posting - Virtual Care Coordinator.jpg

Title: Virtual Care Coordinator
Location: Chilliwack, BC
Hours: full time

Background

The Chilliwack Division of Family Practice is a non-profit society that represents family physicians and nurse practitioners in Chilliwack, Agassiz, Seabird Island, and Hope. Our members provide primary care services from Chilliwack to Boston Bar, and we strive to improve health care services for patients by supporting an engaged and collegial medical community. Working as a team, each member is encouraged to be a leader of their files and to collaborate. Values for team members include providing the highest quality service to Division members, staff, patients, partners, and community members; collaboration; collegiality; strong work ethic; professionalism; and continuous learning and improvement.

The Opportunity

Work and make a difference in your community! The Chilliwack Division of Family Practice is a non-profit society that represents family physicians in Chilliwack, Agassiz, Seabird Island and Hope. We also have nurse practitioners, medical residents, and medical students as associate members. Our members provide primary care services from Chilliwack to Boothroyd and we strive to improve health care services for patients by supporting an engaged and collegial medical community.

The Chilliwack Division of Family Practice is offering an exciting opportunity for a full-time virtual care coordinator (VCC) to support both physicians and their patients in accessing and coordinating virtual appointments and establishing an active and dynamic support network. The successful candidate will work toward seamlessly linking patients with clinicians, specialist, and physicians through virtual technology. The VCC supports local virtual care planning and implementation. They are responsible for working in communities across the Division to establish systems and communication pathways that enhance virtual team-based care at a local level. The VCC will work closely with partners including PHSA Telehealth Office, Health Authority and First Nations Health Authority virtual care/telehealth programs to build on existing systems and technology across our rural and remote communities. Existing pathways and clinical networks will be leveraged, and where viable, appropriate new pathways and networks will be developed with a relationship-based approach.

Key Responsibilities

1. Work with the Pathways administrator to maintain and update “Pathways BC” virtual services for primary care, regional specialist, and specialized services for the Division. Incorporate Indigenous virtual care resources as applicable.

2. Support the Primary Care Network team to create a project plan to roll out VC in rural communities from Hope to Boothroyd. Solicit input from family practitioners, Indigenous and health system partners and community members on VC needs and opportunities. Develop communications, including Indigenous community communications to promote VC opportunities.

3. Work with virtual care partners (i.e., HA Telehealth Programs, PHSA Telehealth Office, FNHA Telehealth) to develop an inventory of virtual care services available to rural communities in the region. Work with Members to identify virtual care service needs.

4. Based on identified need and as appropriate, reach out to specialists and specialized services to determine their interest in providing virtual care to rural communities within the Division region.

5. Work in collaboration with virtual care partners, regional specialists, MOA’s, health care providers, and other members of the interprofessional teams to develop virtual care service pathways, leveraging existing provincial and regional virtual care pathways, including patient owned technologies.

6. Work to identify local solutions for setting up and facilitating three-way ‘video-enabled’ encounters with patient, primary care team and specialist or specialized services to facilitate ‘closer to home’ patient centered care.

7. Facilitate opportunities for patient, provider and MOA training and support.

8. Ensure members are aware and have access to best practice recommendations around use of virtual technologies to provide virtual care.

9. Work together with the PCN team to support the collection of key metrics for evaluation and reporting purposes.

Skills and Abilities:

• Coordination experience is beneficial.

• Ability to communicate effectively, both verbally and in writing.

• Ability to work independently and in collaboration with others.

• Proven ability to plan, lead, coordinate and inspire positive change.

• Computer skills – ability to use Microsoft applications (etc. Excel) to track and monitor progress.

• Utilizes initiative, critical thinking and creative problem-solving ability to develop and implement plans.

• Excellent interpersonal and relationship building skills with ability to liaise with physicians and stakeholders in a professional manner.

• Ability to organize and prioritize multiple tasks and work roles.

• Ability to work independently as an effective member of an integrated administrative team.

• Ability to communicate effectively using both written, verbal and virtual communication.

• Technology skills – ability to work effectively with a variety of virtual platforms; understanding of electronic medical records.

• Cultural safety and humility training, or any combination of training and/or appropriate lived experience is an asset.

Please apply with resume and cover letter to office@chilliwackdivision.ca with the posting title in the email subject line. The posting is open until the position is filled. We thank all applicants for their interest, but only those who will be interviewed will be contacted.

ABOUT THE CHILLIWACK AND FRASER HEALTH RURAL PRIMARY CARE NETWORKS

Our shared vision is to create an integrated, collaborative, community-based system for health that supports wellness and care.

Our mission is to build and strengthen partnerships for sustainable, quality team-based health care that is person-centred, culturally safe, and fosters shared responsibilities.