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Careers at the Central Island Division of Family Practice

Central Island Division of Family Practice  
Primary Care Network (PCN) Manager


Job Title:                    Primary Care Network (PCN) Manager

Reports to:                 PCN Steering Committee

Status:                        Employee

Hours:                         37.5 hrs per week, with some flexibility required to support early morning and evening meetings.

Pay rate:                     Salary range: $100,000 - $115,000 plus benefits.

Closing Date:              Aug 30, 2021

Primary Care Network (PCN) Manager

The Central Island Division of Family Practice, the First Nations Health Authority, Island Health and key stakeholders, are partnering to create a Primary Care Network.  Primary Care Networks (PCN) are an integrated system of care that will strive to create a quality and coordinated delivery system for primary and community care that is patient-centred, effective in meeting population and patient needs, and delivers a quality service experience for patients and providers – a system that is easy to understand for those who use it and those who work in it.

The Primary Care Network (PCN) Manager is responsible for operationalizing the development of the British Columbia Ministry of Health’s Primary Care Network Initiative within the Oceanside Region.  The Primary Care Network Manager is the senior executive for the PCN responsible for overseeing all administrative and operational activities of the PCN.

The overall role of the Primary Care Network Manager is to lead the direction set by the PCN Steering Committee (SC), ensuring the implementation of the PCN's business plan and oversight of the PCN's daily operations.  The Primary Care Network Manager will be accountable to PCN Steering Committee for the implementation of PCN Service Plan.


  • Post-secondary degree in a health or leadership related discipline. Master’s degree in a relevant health or administrative field preferred. Experience in community development will be considered an asset. Other combinations of education and experience may be considered on a case-by-case basis.
  • A minimum of five (5) years previous collaborative and distributed leadership experience, ideally in a health care setting.
  • A minimum of two (2) years supervising staff



Primary Responsibilities:

Leadership & Strategic Development:

  • Work with the SC to set and maintain the vision, strategy, and business plans for the PCN ensuring they are current and relevant.
  • Be proactive in policy and program development making recommendations in areas of opportunity and continuous improvement.
  • Represent the PCN where appropriate and advocate on its behalf when necessary.
  • Ensure that appropriate and effective communication is in place with other key stakeholders including the CSC, Island Health, community partners and all external communication to the general public.

Business Development & Implementation:

  • Lead the implementation of the PCN vision. This entails leading stakeholders and change leads to implement initiatives that enable networking and team-based care.
  • Implement the business plan and the direction provided by the SC.
  • Develop policy, procedures and practices that support and ensure effective organizational management and program delivery.
  • Ensure a continuous improvement culture exists with quality assurance and risk management strategies in place to guide and protect PCN operations.

Clinical Management & Oversight of PCN Clinical Services:

  • Oversee day-to-day activities of the PCN funded allied health and nursing staff positions. Island Health continues to oversee administrative duties for allied health and nursing staff.
  • Delegate responsibility, with appropriate oversight and accountability, for day-to-day operation of the PCN to the management team, which includes a co-management model with the IH Administrative Director, Primary Care Networks. 
  • Ensure clinical integration of service lines with neighbouring PCNs.

Human Resource Management of PCN Staff:

  • Build a high performing staff team; ensure a culture of effective collaboration throughout the organization.
  • Oversight of appropriate effective disciplinary and termination processes for non-clinical staff.
  • Coach and mentor direct reports, providing regular and consistent feedback as well as conducting an annual performance review; define and support succession planning for all leadership roles.

Financial & Legal Management:

  • Ensure a strong and well-managed financial system with appropriate controls in place.
  • Build and manage budgets for the PCN
  • Act ethically in all financial matters ensuring public trust is never jeopardized, particularly with regards to any payments made to the PCN Manager (i.e. ensuring appropriate supporting documentation and approvals are in place in all circumstances).


This position involves working from a home office and in the Division office, throughout the Oceanside region, and remotely.  Please submit resume and cover letter to Evelyn Clark, Central Island Division of Family Practice,  by Aug 30, 2021 at oceansidedofphiring@gmail.com.