Careers at the Central Island Division of Family Practice
First Nations Wellness Advocate
About the job
The Oceanside Primary Care Network (PCN) – in partnership with the Qualicum and Snaw-Naw-As First Nations – is looking to recruit one full-time First Nations Wellness Advocate (the Advocate). This role serves the needs of the Qualicum and Snaw-Naw-As First Nations community members.
Ready to make an impact?
Under the direction of Qualicum and Snaw-Naw-As First Nations, the Advocate supports patients, family, and community by advocating for open and trusted long-term health provider relationships.
The Advocate assists clients in understanding services available that address the physical, spiritual, emotional, and mental aspects of First Nations people. The Advocate provides a bridge between First Nation clients and local health practitioners.
What you’ll do
1. Support First Nation clients to create patient-centered health goals and expectations to easily navigate the healthcare system.
Attends appointments with patients and assists in easing navigation within the complex healthcare world.
Advises on and facilitates continuity of care between First Nation-specific health services and family practitioners and specialists.
Assists clients in understanding services available that promote First Nation perspectives.
Coordinates clients, families, and community healthcare teams to build a holistic, First Nation- led care approach.
Works in partnership with other team members to promote and advocate for culturally safe care.
Engages and sustains relationships with health and wellness community providers to enhance longitudinal supportive health services.
Performs other related duties as assigned.
What you bring
A level of lived experience relevant to the duties and responsibilities of this position. A minimum of two years’ experience working in healthcare or similar sector. A level of education, training, or experience equivalent to a diploma in a related discipline. A combination of skills and experience will also be considered.
You will also have:
A deep understanding of First Nation people; including their history and the impacts of colonization and racism on health and well-being.
Understanding of trauma-informed practice and First Nations-informed harm reduction to mitigate impacts of colonization and First Nation-specific racism.
Excellent communication skills; both written and spoken.
A high level of emotional intelligence.
An understanding of the significance of incorporating First Nation perspectives on health within healthcare delivery.
The ability to apply in-depth knowledge of health services and benefits available for all First Nations.
The ability to practice in a culturally safe way; ensuring the care plan is reflective of the individual's holistic health goals.
The ability to work collaboratively with clients, community, and colleagues within a team-based environment.
Ability to work independently and coordinate and manage multiple priorities.
Being a person of First Nations ancestry is seen as an asset.
Also, to consider
This is a full-time Monday – Friday position. Weekends and/or on-call work may be required.
As travel is expected between Qualicum and Snaw-Naw-As First Nations, a valid driver’s license and access to a vehicle is required.
Ready to apply?
Please send resume and cover letter to PCNadmin@cidivision.ca .
Primary Care Network (PCN) Change Lead
Primary Care Networks (PCN) are an integrated system of care that strive to create a quality and coordinated delivery system for primary and community care that is patient-centered, effective in meeting population and patient needs, and deliver a quality service experience for patients and providers – a system that is easy to understand for those who use it and those who work in it.
The Central Island Division of Family Practice, Ministry of Health, Island Health, and key stakeholders have partnered to create the Oceanside PCN.
What you will do
Reporting to the PCN Manager, the PCN Change Lead will play a vital role in supporting the community’s transition to an integrated system of primary and community care by supporting change management and the development of team-based care. Success in this role will look like:
- Identifying and supporting change initiatives to enable PCN implementation;
- Fostering relationships;
- Engaging physicians and other health care providers to mobilize energy for change;
- Supporting change management from the governance to the clinic level;
- Completing current state needs and readiness assessments;
- Building awareness of the need for change;
- Conducting stakeholder analysis and management;
- Co-creating shared purpose to help create readiness for change;
- Developing formal and distributed leadership for new ways of working;
- Creating the foundations and knowledge for change;
- Leading training sessions to build capability; and
- Working within patient medical homes to provide coaching and advisory services for point-of- care teams on how to manage change and develop team-based care.
What you are responsible for
- Fostering change across complex organizations through the development of partnerships, relationships, and networks across the system;
- Promoting evidence-informed practice with consideration of the local culture and context;
- Providing virtual and on-site consultative coaching, mentorship, and appropriate quality improvement training (methodology, tools, and processes) to program participants and project teams;
- Building engagement and participation with key stakeholders for improvement work with campaigns, social media strategies, or other innovative and creative initiatives;
- Facilitating strategies that will enable participants and project teams to apply improvement science, engagement strategies, and change management theory to achieve project aims and/or targets;
- Facilitating development and/or delivery tools to support implementation of evidence-based practice including quality improvement tools, resources, learning curriculum, topic materials, web-based tools, and related resources to build capacity and drive quality improvement; and
- Working on all phases of project management (including, but not limited to: coordinating meetings; project planning; privacy impact assessments; ethics/CME applications; evaluation and monitoring of deliverables; presenting to internal and external audiences; preparing reports).
What you bring
- A level of education, training, or experience equivalent to a Bachelor’s degree with equivalent experience plus five (5) years recent, related experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma, Positive Deviance), techniques (measurement, learning models, change management theory, influencing techniques) and tools (process mapping, Ishikawa diagrams, PDSA cycles, run and control charts)
- Skilled leadership on quality improvement teams, with a focus on healthcare
- Practical experience in managing multiple and complex projects
- Communication skills for delivering key messages to a range of stakeholders both internal and external to the PCN
- Coaching and facilitation skills in the application of change theory
- Ability to use a variety of styles and tactics appropriate to the context to influence thinking and gain consensus
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing deadlines
- Ability to anticipate obstacles, use logic to make conclusions, and develop an appropriate course of action
- Knowledge of the provincial and Canadian health care system is preferred
What we offer
This position is a one-year contract. The work is largely unstructured and requires an adaptable, creative approach to engaging stakeholders. Success will require the PCN Change Lead to work both independently and in partnership with various teams across the PCN. While this is a home-based position, the role requires frequent travel to various sites throughout the Oceanside communities.
Please send your application via email to: email@example.com