2. Getting Started: Leadership in QI
What is it and how can it help me?
The leader's role in promoting and developing QI begins with creating and sustaining a personal and organizational focus on the needs of internal and external customers. Through actions, a leader demonstrates a clear commitment to the organizational mission, values, goals, and expectations that promote quality and performance excellence. The customer-oriented mission, vision, values, and goals of an organization are best integrated into all aspects of management through effective leadership.
Where can I find out more information?
Quality Improvement Made Simple
The Health Foundation
This comprehensive guide is written primarily for board members, but it should prove helpful for any leader in a healthcare organization with an interest in approaches to quality improvement. It is intended for those who need to understand approaches to quality improvement but who are not directly involved in the day-to-day work of a quality improvement program, and will help ask the right questions of the teams leading the work. >
Written by the same charity as the first resource, ‘What’s leadership got to do with it’ is a full 262 page review of all the leadership efforts developed and reviewed to better understand key leadership behaviours and skills which are specifically needed for improving the quality of healthcare. >
This recorded webinar lasting 24 minutes is presented by Liz Lamb specifically for the Divisions, and looks at a high level role of Leadership in Quality improvement and outlines the IHI Leadership framework. >