Provincial Violence Prevention Curriculum for Healthcare Workers
SWITCH BC recently highlighted a free e-learning resource —
The de-escalation tools were developed through the Community Physician Health and Safety (CPHS) Program and co-developed by Doctors of BC in consultation with the Ministry of Health, with input from medical office staff and physicians across BC.
It’s a great starting point for staff who have not yet taken a workplace violence or de-escalation course, and a useful refresher for those who have. The site also includes practical scripts, tip sheets, and posters that can be displayed around the clinic.
You can access the resources here:
https://switchbc.ca/programs/de-escalation-tips-for-health-workers/
These tools focus on calming tense situations and supporting respectful conversations with patients and families.