MOA Network- Training Opportunities | Divisions of Family Practice

Provincial Violence Prevention Curriculum for Healthcare Workers

SWITCH BC recently highlighted a free e-learning resource —

The de-escalation tools were developed through the Community Physician Health and Safety (CPHS) Program and co-developed by Doctors of BC in consultation with the Ministry of Health, with input from medical office staff and physicians across BC.

It’s a great starting point for staff who have not yet taken a workplace violence or de-escalation course, and a useful refresher for those who have. The site also includes practical scripts, tip sheets, and posters that can be displayed around the clinic.

You can access the resources here:
https://switchbc.ca/programs/de-escalation-tips-for-health-workers/

These tools focus on calming tense situations and supporting respectful conversations with patients and families.

MOA Network Education Series – Pre-Registration Now Open!

The Central Island Division of Family Practice is pleased to offer three upcoming virtual education sessions for MOAs and clinic staff. These Lunch & Learn sessions are designed to support professional development while providing practical tools and resources that can be applied in everyday clinic practice.

Upcoming Sessions

January 21, 2027 – Dealing with Difficult Patients
March 17, 2027 – Privacy and Confidentiality

Pre-register today to receive session reminders, registration details, and Zoom links as they become available.

👉 Pre-Register for the MOA Education Series

Pre-registration helps us plan for attendance and ensures you receive the latest event updates. Attendees will be paid at the JCC rates.