MOA Network- Training Opportunities | Divisions of Family Practice

Provincial Violence Prevention Curriculum for Healthcare Workers

SWITCH BC recently highlighted a free e-learning resource —

The de-escalation tools were developed through the Community Physician Health and Safety (CPHS) Program and co-developed by Doctors of BC in consultation with the Ministry of Health, with input from medical office staff and physicians across BC.

It’s a great starting point for staff who have not yet taken a workplace violence or de-escalation course, and a useful refresher for those who have. The site also includes practical scripts, tip sheets, and posters that can be displayed around the clinic.

You can access the resources here:
https://switchbc.ca/programs/de-escalation-tips-for-health-workers/

These tools focus on calming tense situations and supporting respectful conversations with patients and families.

Division MOA Billing Session – May 12, 2026

Mark your calendars! The Division will be hosting an upcoming MOA Billing Session for MOAs and clinic staff.

This session will:

Enhance your billing skills and confidence by learning from MOA billing experts through Q&A and practical tips.
Provide an opportunity to network and share experiences with fellow MOAs across the Division.
Offer practical tips to help streamline your workflow.

Date: May 12, 2026
Time: 6:00 PM to 7:00 PM
Format: Zoom

More details, including session topics and the meeting link, will be shared soon. Stay tuned!

Intermediate First Aid Course – June 13 & 14, 2026

The Central Island Division of Family Practice is pleased to offer an Intermediate First Aid Course for MOAs and clinic staff. This comprehensive two-day course will equip participants with the knowledge and practical skills needed to respond confidently in emergency situations.

Location: St. John Ambulance – Nanaimo, 2250 Labieux Rd

Course Content:

How to respond to an emergency
CPR for adults, children & infants
Using AEDs
Choking and breathing emergencies
Mental health first aid
Opioid overdose awareness
Bleeding and burn management
Bone and joint injuries
Environmental emergencies

Date: June 13 & 14, 2026 (Two-day course)
Time: 8:30 AM – 4:30 PM (both days)

Registration will open shortly.

MOA Network Lunch and Learns – Save the Date

Mark your calendars! The Central Island Division of Family Practice is pleased to offer three upcoming Lunch and Learn sessions for MOAs and clinic staff. These sessions are designed to support professional development and enhance skills relevant to everyday clinic practice.

Pathways Office Toolkit – September 16, 2026
Dealing with Difficult Patients – January 21, 2027
Privacy and Confidentiality – March 17, 2027

Additional details, including session times, formats, and registration information, will be shared closer to each session date. Please stay tuned!