Divisions IT Bulletins

 

Potentially Service Impacting Maintenance - Email - Mar 3 from 7am-11pm

Posted: February 20 at 10:56am

Please be advised that there will be potentially service impacting maintenance performed on portions of the power being provided by Robson's data centre facility during the following window: 

Saturday March 3rd, 2018 07:00-22:00 (7AM-11PM) Pacific Standard 

On Saturday, March 3rd, there will be a potentially service impacting maintenance performed on portions of the power being provided by ​Robson's data centre facility. During the 7am to 11pm maintenance window provided, there may be instances of limited connectivity to your hosted infrastructure. ​They have worked to minimize the service impact to our customers. System and network engineers will be on site to ensure the maintenance executes as planned. 

Please note that the impact may vary due to any unforeseen issues/delays that may arise during the maintenance window. If you have any questions, comments or concerns, please contact support@robsoninc.com

 

Service Impacting Maintenance - Windows - February 11-12 from 10 pm - 4 am

Please be advised that there will be a scheduled patch management services maintenance that may impact access to windows servers at the following time:
February 11, 2019 22:00 - February 11, 2019 4:00 (10:00 pm - 4:00 am) Pacific Standard Time.

If you have any questions, comments or concerns, please contact divisionswebmaster@doctorsofbc.ca 

 

UpToDate Access Issue: Update

Posted: January 25 at 1:47 pm

UpToDate access issue has been resolved. users can now login to update though the division site normally. If you are having any problem with connecting to UpToDate please email divisionswebmaster@doctorsofbc.ca

 

UpToDate Access Issue

Posted: January 25 at 8:28 am

Some physicians may see an error message when they click on the My UpToDate link on the divisions website. If you encounter this error, you can still access UpToDate through the UpToDate mobile app and UpToDate website. We are working with UpToDate to resolve the issue as quickly as possible.

 

Email Issue: Update

Posted: January 25 at 8:28 am

Spam filter issues have been resolved and delayed emails should have been sent / delivered. Please email divisions@robsonsupport.com if you need any email support.

 

Email Issue: Delays Due to Spam Filters

Posted: January 24 at 2:20 pm

Our spam filter provider is experiencing issues which may result in delays sending and receiving email today. They are working to resolve the issues as quickly as possible.

 

Service Impacting Maintenance - Email - February 10 from 1 pm - 3 pm

Posted : January 23 at 7:14 am

Please be advised that there will be a scheduled network maintenance that may impact access to email at the following time:
February 10, 2019 13:00 - 15:00 (1:00 pm - 3:00 pm) Pacific Standard Time.

If you have any questions, comments or concerns, please contact divisions@robsonsupport.com

 

Service Impacting Maintenance - Email - January 15-16 from 10pm - 4am

Posted : January 4 at 12:18pm

Please be advised that there will be a scheduled network maintenance that may impact access to email at the following time:
January 15 16, 2019 22:00 - 4:00 (10:00pm - 4:00am) Pacific Standard Time.

If you have any questions, comments or concerns, please contact divisions@robsonsupport.com

 

Email Issue: Update

Updated: December 21 at 1:06pm

Email and SharePoint access are fully functional. If you see Error 500, please clear your browser cache, or try a different browser.

 

Email Issue: Update

Updated: December 20 at 1:53pm

The Robson team has restored the email server, however some inboxes are still being processed. Please access through webmail for today: https://webmail.divisionsbc.ca/owa/

Delivery of email sent to divisions during the outage may be delayed. If you have any questions, please email divisions@robsonsupport.com

 

Email Issue: Update

Updated: December 20 at 11:30am

The Robson team is still working to restore the email server. We apologize for the inconvenience.

 

Email Issue: Currently Restoring from Back-up

Updated: December 19 at 12:36pm

There was an issue with the email server this morning and the Robson team is currently in the process of restoring the servers from backup. SharePoint is up but email recovery is still underway. We will provide an update as soon as possible.

 

Email Issue: Unable to Connect

Posted: ​June 18 at 2:34pm

The Robson ​system administrators have detected an issue which may impact divisions users ability to connect to email.

They are investigating to determine causes and potential impacts. Please check ​their status page for developments regarding this issue.

 

Email Issue: Delivery is Delayed Notification Emails

Posted: ​June 12 at 1:08pm

Division email users may receive a number of "Delivery is Delayed" notification emails today. This is an unintended ​outcome of the server adjustments made last week. Contrary to the notifications, emails are being delivered as usual.

 

Service Impacting Maintenance - Email - Feb 23-24 from 8pm-12am

Posted: February 20 at 9:06am

Please be advised that there will be network and site maintenance during the following window: 

Friday February 23 20:00-00:00 (8:00PM-12:00AM) Pacific Standard 

During this window, the Robson team will be performing maintenance on the primary routes that service the Vancouver data centre and performing some site maintenance. ​They have worked to minimize the service impact to customers. Customers may experience up to 30 minutes of down time throughout this service window. Please note that this is an estimate and that the impact may vary due to any unforeseen issues/delays that may arise during the change window. 

If you have any questions, comments or concerns, please contact support@robsoninc.com

 

Service Impacting Maintenance - Email - August 11-12 from 5pm-12am

Posted: August 1 at 8:20am

Please be advised that BC Hydro has scheduled maintenance that may interrupt power and impact access to email at the following time: ​Friday, August 11 at 5:00pm to Saturday August 12 at 12:00am
  
During this time window, you may experience periods of limited connectivity to your email. Robson staff will be on site throughout the maintenance and will work to minimize the service impact to customers

If you have any questions, comments or concerns, please contact support@robsoninc.co