Mapping the Current Situation


3. Planning Your Improvements: Mapping the Current Situation Using Patient Journey Mapping

What is it and how can it help me?

A visual representation of how things are and what happens in the journey of a patient through a specific health care pathway.

Where can I find out more information?

Capturing the Patient Experience Instruction
Health Quality Ontario

Describes how to capture the patient experience and it is important. >

Process Mapping: An Overview
NHS Institute for Innovation and Improvement

An overview of Patient Journey Mapping and examples of different techniques. >

Patient Journey Mapping: Everything You Wanted to Know But Were Afraid to Ask
BC Patient Safety & Quality Council

PowerPoint slides for a Patient Journey Mapping mini-course. >

How Patient Journey Maps Improve Healthcare Apps Podcast (12 min)

Find out how patient journey maps help perfect healthcare apps. >

Perfecting Patient Journeys
“Perfecting Patient Journeys is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and select a problem, defi¬ne a project scope, and create a shared understanding of what's occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and how to work together to make that vision a reality.”

Worth J, Shuker T, Keyte B, et al. Perfecting Patient Journeys. Cambridge, MA: Lean Enterprise Institute; 2012.  Bate P, Robert, G. Quality and Safety in Health Care 2006;15(5):307–310. >