3. Planning Your Improvements: Mapping the Current Situation Using Patient Journey Mapping
What is it and how will it help?
A visual representation of the patient experience as they move through a specific health care pathway.
Need more information?
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Capturing the Patient Experience Instruction Explains how to capture the patient experience and why it's important. |
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Process Mapping: An Overview An overview of Patient Journey Mapping, including examples of different techniques. |
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Patient Journey Mapping: Everything You Wanted to Know But Were Afraid to Ask PowerPoint slides for a Patient Journey Mapping mini-course. |
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How Patient Journey Maps Improve Healthcare Apps Podcast (12 min) Describes how patient journey maps contribute to improving health care apps. |
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Perfecting Patient Journeys “A guide for leaders of health care organizations who want to implement lean thinking. Readers will learn how to identify and select a problem, define a project scope, and create a shared understanding of what's occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and how to work together to make that vision a reality.” Worth J, Shuker T, Keyte B, et al. Perfecting Patient Journeys. Cambridge, MA: Lean Enterprise Institute; 2012. Bate P, Robert, G. Quality and Safety in Health Care 2006;15(5):307–310. |
