Access Optimization Pick List
Looking for ways to improve patient access and make your day-to-day clinic workflow run more smoothly?
This practical resource highlights strategies that can help MOAs and clinic teams manage patient flow, support physicians, and improve overall clinic efficiency.
Clinical Admin & EMR Tools
Billing, MSP, & Uninsured Services
- Billing Resources
- MOA WSBC & ICBC Billing Webinar
- Uninsured Services Fee List - LFP
- Uninsured Services Fee List - FFS
- Uninsured Services Fee List - Blank Value for Customized Fees
- Uninsured Services Poster for Clinics
PAS (Provincial Attachment System) Tools
- PAS Reference List for MOAs
- PAS Directory of Knowledge Resources
- PAS Patient List Reconciliation with EMR Panel Demo Video
MOA Conflict De-escalation & Patient Interaction Tools
- De-escalation DO's and DONT's On The Phone
- De-escalation DO's and DONT's In Person
- We all Deserve Respect Poster
- Patient Code of Conduct Policy
New Provider Hiring & Orientation Toolkit
Physician Retirement Toolkit
Available below are useful tools and information for MOAs on the North Shore:
E-Consent
Patient Communication Templates
Virtual Care Support Network
Privacy & Security Binder
- Clinic Self-Assessment
- Emergency Contact List
- Password Policy Check List
- Confidentiality Agreement
- Online Security Course (Training Opportunity)
- Privacy and Security Resource List
- Guide for Responding to a Breach or Incident
- Privacy Officer and Security Lead - Roles and Responsibilities
- DTO IT Security Guide
- Privacy and Security Resources
Did we miss something? If you know a resource that you think would be helpful, please e-mail your suggestion to Candace Travis at ctravis@nsdivision.ca.