MOA Resources - Updated November 24, 2025
- MOA WSBC & ICBC Billing Webinar
- This webinar provided MOAs with a clear and practical overview of ICBC and WorkSafeBC processes. The session covered essential workflows, documentation requirements, common challenges, and tips for supporting efficient patient care and clinic operations. It’s a helpful resource for both new and experienced MOAs looking to better understand ICBC and WSBC procedures.
- Resource List
- EMR Resources
- Billing Resources
- Privacy and Security Resources
- Course List
- PAS Reference List for MOAs
- PAS Directory of Knowledge Resources
New Provider Hiring & Orientation Toolkit
Support for new family physicians and nurse practitioners joining North Shore clinics, including key questions for hiring discussions and practical orientation checklists to guide onboarding, team integration, and essential administrative steps.
Available below are useful tools and information for MOAs on the North Shore:
E-Consent
Patient Communication Templates
Mass E-mailing Using Your EMR
- MedAccess: Gathering Patient Lists with no e-mail
- Oscar: How to Export into Excel and Import into MailChimp
- Profile: How to Export into Excel and Import into MailChimp
- Wolf: How to Export into Excel and Import into MailChimp
EMR Migration
EMR Instruction Sheets
Virtual Care Support Network
Privacy & Security Binder
- Clinic Self-Assessment
- Emergency Contact List
- Password Policy Check List
- Confidentiality Agreement
- Online Security Course (Training Opportunity)
- Resource List
- Guide for Responding to a Breach or Incident
- Privacy Officer and Security Lead - Roles and Responsibilities
- DTO IT Security Guide
Did we miss something? If you know a resource that you think would be helpful, please e-mail your suggestion to Candace Travis at ctravis@nsdivision.ca.