Position:

Primary Care Network Support Coach

Project:

East Kootenay Primary Care Network

Hours

15-20 hours/week

Reply to:

kstanley@ekdivision.ca

Deadline to Apply

4 pm Monday July 15

Job Summary

Key Responsibilities

Education and Coaching Through Change

- Cultivate a shared understanding among stakeholders of the PCN vision, model of care, and values.

- Demonstrate and promote a commitment to cultural safety and humility.

- Build strong and trusted relationships with stakeholders.

- Embed a coaching approach in all aspects of work.

- Facilitate open communication and acknowledge challenges, barriers, and risks.

Role Development and Clarity

- Facilitate discussions on current care gaps and how EKPCN providers can address these gaps.

- Facilitate collaboration between family physicians and Interior Health (IH) professional practice leads to identify a starting focus for new EKPCN providers and create a plan on how they will build to their full scope of practice.

- Facilitate role clarification discussions and develop tools to support these initiatives.

PCN Provider Integration

- Work with IH and the Ktunaxa Nation to create orientation and integration processes for new EKPCN providers.

- Facilitate initial introductions of EKPCN providers to their teams.

- Support communication between team members, encouraging self-organization.

- Develop workflows and processes tailored to each clinic and team’s needs.

- Identify and address supplemental supports required by new EKPCN providers.

Team Growth and Sustainability

- Support EKPCN teams at all stages of their team-based care journey, staying informed on best practices and available resources.

- Implement strategies using change management principles and coaching.

- Plan and facilitate opportunities to build relationships and trust among team members.

- Help teams define barriers and encourage collaborative problem-solving.

- Support difficult conversations and facilitate EKPCN Peer Network sessions.

Quality and Process Improvement

- Engage regularly with stakeholders to identify challenges and potential solutions.

- Assist teams in conducting PDSA (Plan-Do-Study-Act) cycles.

- Collaborate with the EK Division Evaluation Lead and other partners.

- Share learnings and establish local best practices with the other EKPCN support coaches.

Education and Experience

- A bachelor’s degree or diploma in healthcare or related discipline, or an equivalent combination of education and experience.

- Minimum 3 years’ experience in a project management and/or collaborative leadership role.

- Knowledge of the BC healthcare system and experience working in a primary healthcare setting, or experience working with physicians and/or allied health care providers.

- Experience working with Indigenous peoples and communities is considered an asset.

Competencies/Skills and Abilities

- Excellent interpersonal skills with the ability to work cooperatively with others in a team setting.

- Strong relationship building/management and stakeholder engagement skills.

- Ability to think critically, conceptualize issues, and identify possible solutions.

- A high level of flexibility and the ability to adapt and respond to differing needs and priorities.

- Strong understanding of team-based care best practices.

- Ability to coach and motivate individuals and groups through change and/or to identify and achieve a specific goal.

- Excellent organizational and time-management skills; ability to multi-task and balance priorities

- Strong written and verbal communication skills.

- Basic knowledge of quality improvement methodologies.

- Excellent computer skills, particularly in Outlook, Excel, Word, PowerPoint, Zoom.

- Reliable vehicle, valid BC driver’s license and ability to travel throughout EK region.

- Fully operational home office