East Kootenay Division of Family Practice

Careers

East Kootenay Primary Care Network Strategic Manager

Role Description

Background

The East Kootenay region was selected by the Ministry of Health to implement a Primary Care Network (PCN) model to create an integrated system of health care.

The EK PCN will enable unattached patients in the EK to secure a primary care provider, improve access to care for everyone in EK communities, allow patients to get the right service from the right people, promote culturally safe care, and commence transformation to a sustainable primary care system.

In the EK PCN, physicians and nurse practitioners, other primary care providers, allied health care providers, health authority service providers, Ktunaxa Nation service providers, and community organizations work together to provide all the primary care services a local population requires. For more information about working in the EK PCN, click here.

Role Summary

The PCN Strategic Manager reports to the EK Division Executive Director and is responsible for collaboratively co-leading the development of the EK Primary Care Network initiative, together with the IH PCN Manager and the Ktunaxa Health Care Manager. The three leaders will implement the EK PCN Model of Care – the strategic direction set by the EK Collaborative Services Committee. The Strategic Manager is responsible for overseeing the PCN Change Coach(es) and implementing the Change Management Strategy.

The PCN Strategic Manager will work with the EK Division of Family practice to support physicians through various programs, primary care providers (GPs and NPs), health authority staff, Ktunaxa staff, Practice Support Program and community organizations in the development and growth of the PCN.

Key Responsibilities and Duties

The below responsibilities and duties will be accomplished in collaboration with the IH PCN Manager and Ktunaxa Health Care Manager, as appropriate:

  • Provides overall project leadership for the implementation of the Primary Care Network initiative within the East Kootenay, which includes working with PMH programs/services, physicians, nurse practitioners, primary care providers, Interior Health leadership and clinical staff, Indigenous partners, community agencies, and other stakeholders.
  • Works in a matrix leadership model with the Interior Health PCN Manager and Ktunaxa Health Care Manager.
  • Works with the EK Division of Family Practice and other local groups to facilitate engagement of physicians and other community members in participating in the PCN.
  • Provides project management that includes proposal development, establishing the governance structure and operational plan, developing an implementation plan, evaluation and reporting.
  • Works with the EK Division PCN Operations Lead and Executive Director to manage the Division-held operating budget on behalf of the PCN Steering Committee (including resource allocation).
  • Works with other PCN Managers to complete all required reporting to the Ministry of Health and partner organizations.
  • Establishes operational procedures/resources as required to ensure consistent practice across the PCN.
  • Promote cultural agility in the provision of culturally safe care.
  • Ensures that the security and confidentiality of all PCN data is maintained consistent with provincial regulations and policy.
  • Accountable to ensure the Ministry of Health deliverables for the funding are being achieved (e.g. reporting).
  • Assists in the selection and monitoring of performance indicators at the local level. Works closely with the QI Lead and helps prepares reports as requested.
  • Participates in identifying opportunities for improvement in processes to facilitate access and improved quality of care for populations served by the PCN.
  • Participates in the recruitment, selection, and orientation of PCN staff, as required.
  • Builds strong relationships with Interior Health’s Primary and Community and Acute leaders for EK and IH-wide.
  • Guides and works collaboratively with the PCN Change Support Team; administrative assistant, coaches, QI/evaluation, IMIT, communication.
  • Collaborates with PSP Coordinators to support clinics.
  • Works directly with PCN clinics in a coaching capacity to facilitate team-based care implementation, as required.
  • Models and promotes self-organizing practices within all PCN teams.
  • Promotes positive communications and collaborative practice to improve efficiencies and works with team to resolve conflict as required.
  • Develops communication strategies to inform providers of resources available within the team and to inform the public about the PCN.
  • Establishes communication strategies with the EK Division Board and partners.
  • Other duties, as assigned.

Qualifications

  • Minimum of a Master’s degree in a relevant health related discipline; other combinations of education and experience may be considered.
  • A minimum of five (5) years of previous leadership experience, including experience in primary care transformation.

Preferred Skills and Abilities

  • Demonstrated experience in effective change management in primary health care settings.
  • Demonstrated knowledge of the principles of Primary Health Care, Population Health, and Health Promotion and the attributes of a Primary Care Network.
  • Demonstrated leadership and supervisory ability.
  • Experience with project design, project management, implementation and evaluation.
  • Superior written and verbal communication skills and independent problem-solving and decision-making capabilities.
  • Demonstrated experience in initiating changes and improvements, including skills in workplace re-engineering within a Quality Improvement (QI) environment.
  • Ability to multi-task and demonstrate flexibility and adaptability for changing needs/priorities.
  • Knowledge or experience with electronic health solutions (i.e. EMR, electronic health records), with demonstrated ability to function in a computerized environment.
  • Sensitivity to the human and political dynamics of health care management.
  • Strong organizational, decision making and problem-solving skills.
  • Demonstrated ability to develop policy & procedures.
  • Ability to display independent judgment.
  • Ability to respect and promote a culturally diverse population.
  • Ability to respect and promote confidentiality.
  • Physical ability to perform the duties of the position.
  • Ability to use Microsoft Office Suite, Adobe Acrobat, and other online platforms.
  • A class 5 BC Driver’s License.

Scope & Compensation

This is a full-time position of 35 hours per week for three-years as an employee of the EK Division of Family Practice. Salary will be commensurate with qualifications and experience.

To apply for this position, please send your resume and cover letter to:  eastkootenay@divisionsbc.ca

Application deadline: June 1, 2020

**We thank all candidates for their interest, but only those selected for an interview will be contacted.**

East Kootenay PCN Coach

Position Description

Background

The East Kootenay region was selected by the Ministry of Health to implement a Primary Care Network (PCN) model to create an integrated system of health care.

The EK PCN will enable unattached patients in the EK to secure a primary care provider, improve access to care for everyone in EK communities, allow patients to get the right service from the right people, promote culturally safe care, and commence transformation to a sustainable primary care system.

In the EK PCN, physicians and nurse practitioners, other primary care providers, allied health care providers, health authority service providers, Ktunaxa Nation service providers, and community organizations work together to provide all the primary care services a local population requires. For more information about working in the EK PCN, click here.

Contract Summary

The PCN Coach(es) contribute to the implementation of the PCN. The Coach(es) will collaborate with the EK PCN Management Team and the PCN Steering Committee to facilitate and roll out the EK PCN Service Plan.

Key Responsibilities & Duties

  • Supports strategic and tactical planning and development of structured change management plans.
  • Supports PCN implementation and change management in one or more EK communities.
  • Identifies and supports change initiatives to enable the successful roll-out of the EK PCN move it closer to achieving its overall vision and goals.
  • Facilitates the development of the EK Learning Collaborative to enable team-based care training and enhancement across the PCN.
  • Works with assigned clinics to support the integration of PCN staff and other PCN-related activities (e.g. Quality Improvement, team-based care education)
  • Facilitates individual and group learning, team development, conflict mediation, and coaching.
  • Facilitates and inspires self-organizing team principles in interactions and processes.
  • Focuses on building strong and trusted relationships with and among stakeholders.
  • Promote cultural agility in the provision of culturally safe care.
  • Empowers leaders to build capacity in both individuals and teams.
  • Embeds a coaching approach in all aspects of work.
  • Supports primary care providers with developing quality improvement skills and approaches for practice improvement.
  • Collaborates with individuals and teams to analyze and develop strategies for integration, human resources, performance improvement, and communications to mitigate these impacts.
  • Supports the adoption of best practice by researching innovations in change management theory, process, tool development, and implementation, specifically for Primary Care Networks, Patient Medical Homes and self-managed care teams.
  • Integrates strong change management planning and execution with Project Management and Communications & Public Engagement planning.

The work is largely unstructured and requires an adaptable, creative approach to engaging stakeholders. Successful outcomes require the Coach(es) to work independently and in partnership with various teams across EK.

Qualifications

  • A Master’s degree in Health or Business Administration, Leadership, or Organizational Development, or the equivalent.
  • A minimum of three (3) years of related experience in change management, project management, or organizational development.
  • Formal training in Coaching from a recognized Coach Training Institute considered an asset.

Preferred Skills and Abilities

  • Excellent interpersonal and teamwork skills.
  • Ability to think critically, conceptualize issues, and systematically address them.
  • Ability to establish rapport with all levels of health care professionals, including management, peers, and clients.
  • Highly self-directed, independent and able to collaborate and work as part of a self-organizing team.
  • Ability to multi-task and demonstrate flexibility and adaptability for changing needs/priorities.
  • Ability to coach individuals and facilitate teams using a coaching philosophy.
  • Knowledge of adult education principles and learning practices within a large, complex environment.
  • Superior written and verbal communication abilities
  • Ability to independently solve problems and make decisions within the scope of the position.
  • Knowledge and understanding of primary care settings, the health care system and the complexity of the environment.
  • Ability to display independent judgment.
  • Ability to respect and promote cultural diversity.
  • Ability to respect and promote confidentiality.
  • Physical ability to perform the duties of the position.
  • Ability to use Microsoft Office Suite, Adobe Acrobat, and other online platforms.
  • A class 5 BC Driver’s License and access to a car.

Scope & Compensation

This is a one-year contract with the option for renewal after one-year. Current resources allow us to support this work for up to 35 hours per week on a contract basis. Applications for part-time will be considered. Contract rate will commensurate with qualifications and experience.

To apply for this position, please send your resume and cover letter to:  eastkootenay@divisionsbc.ca

Application deadline: June 15, 2020

**We thank all candidates for their interest, but only those selected for an interview will be contacted.**