East Kootenay Division of Family Practice

Cranbrook Virtual Walk-In Clinic

 

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If this is a medical emergency, please call 911 or go to your nearest emergency department.

 

For Patients without a Family Doctor

Family physicians in Cranbrook have worked to set up a virtual clinic in our community for patients without a family doctor. This is not a primary care practice, and you will not be assigned a family doctor. Rather, this is a temporary virtual clinic to support patients during a pandemic.

If you have a family doctor, please call your regular clinic. They will make a telephone appointment to assess you, in the same way as the virtual clinic. Clinic phone numbers can be found here. You can reach the Virtual Clinic by phone at: 250-426-4890 during operating hours. 

You will find all the information related to the Virtual Walk-in clinic on this webpage. If the physician who completes your virtual assessment sees fit, you may be instructed to visit the Emergency Room at the East Kootenay Regional Hospital. More details will be provided by the referring physician.

 

Virtual Appointment

To use the virtual appointment service:

  • All family doctor clinics are offering telephone and limited in-person appointments.  Please contact your family doctor’s office for an appointment.
  • If you do not have a family doctor, proceed with booking an appointment with a family doctor supporting the Virtual Walk-in clinic.
  • If you are a parent or caregiver calling on behalf of a sick child or dependent, the sick child or dependent must be present with you on the call to be assessed by the doctor.

Hours of Operation (subject to change – please check back):

Open: Tuesday from 1:00pm-5:00pm. Alternate days may be available as volume demands. Pre-booked appointments are now available
 

How to use Virtual Walk-in Clinic

  1. Review the consent information, and if you agree to the terms, you may proceed with entering the Virtual clinic.
  2. Click here to join the waiting room.
  3. You will be entered into a queue, and the doctor will start the virtual visit as soon as he/she is able. Please stay near your device and have your health card number ready.
  4. Review documents and information in the waiting room.

*Note - if you join the virtual waiting room within 30 minutes of clinic closing you may not be seen that day, and you may be required to have a virtual appointment the next day.

If you don’t have access to internet, smart phone, tablet or computer

  1. Call 250-426-4890 and a reception person will answer your call during hours of operation.
  2. They will review the consent form with you, collect your information (name, phone number, health card number, etc) and send it to the doctor to add you into the queue.
  3. The doctor will then call you back.
  4. If you call outside of hours, we cannot take messages. Please try again the next open day or book an appointment. If urgent, call 811 or go to the Emergency Department.

 

Booking appointments is now available

The clinic continues to operate our phone and virtual walk in on Tuesday’s from 1-5pm, however we are now offering pre-booked appointments to both new and current patients. 

We encourage you to book your appointment online here.

When booking your appointment you will be asked to sign in or create a patient account with us through Medeo. This service will enable you to view your appointments, and also send and receive your documents and results securely with our office as well store them in a secure place. 

A confirmation of the appointment, and a reminder, will be emailed by our MOA after they confirm the appointment booking.  If you selected a video appointment a link to the doctor’s room will be included in this appointment confirmation as well.   Please ensure you have included the best phone number to reach you where indicated during your booking. 

If you book an appointment as a new patient with the clinic you will receive a message by email or call from our MOA to fill out a quick intake form including your PHN and current medications.   Due to the high demand of patient’s needing to be seen, if you need to cancel your appointment please let us know at least 24 hours prior to the appointment time so we can offer this appointment to someone else. 

For step by step information about online booking you can view an orientation here.

 

COVID-19 

If you are concerned about symptoms of Covid19, please complete this screening tool or call or book an appointment with the Cranbrook Virtual Clinic. Please Indicate in your booking or call that you are concerned about symptom, or exposure to Covid19.

If the physician who completes your virtual assessment sees fit, you may be instructed to visit the Emergency Room at the East Kootenay Regional Hospital. More details will be provided by the referring physician.