Victoria Divisions of Family Practice

Software solutions for OSCAR or OSCAR Pro EMRs

Last updated: November 14, 2022

 

What services are you interested in?

Please click on the products below to learn more:
Telemedicine Online Booking Patient Portals Secure Messaging

 

* does not integrate with EMR

† Only available on OSCAR Pro

View a PDF version of this webpage here. 

Avocare 

General
  • Cost: $50 / physician / month
  • Tech Support: Yes (online)
  • Server Locations: Canada
  • Privacy: Compliant with Canadian anti-spam legislation (CASL), PIPEDA, PHIPA
  • Features: Includes in-clinic communication
  • Website: https://avocare.ca/
Online Booking
  • Method: SMS, App, Clinic website
  • Booking Confirmation: Unknown
  • Change booking: Unknown
  • Auto-reminder: Unknown
Secure Messaging
  • Type of Communication: One-way, two-way, within clinic
  • Encryption: Yes
  • Read Indication: No, but confirmation that message successfully in patient inbox
  • Email/Text notification: Unknown
  • Send attachments/forms: Yes, pictures
  • Mass-message: Yes

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BookMD+

General
  • Cost: Free
  • Tech Support: Yes, through WELL Health
  • Server Locations: Canada
  • Privacy: Similar to WELL Health
  • Features: Only available for OSCAR PRO
  • Website: https://apps.health/featured/bookmd/
Online Booking
  • Method: SMS, App, Clinic website
  • Booking Confirmation: Unknown
  • Change booking: Unknown
  • Auto-reminder: Unknown

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Cliniconex

General
  • Cost: Unknown
  • Tech Support: Website (can send request tickets from website)
  • Server Locations: Unknown
  • Privacy: Has put into place policies and safeguards relating to the collection, use, disclosure, retention and disposition of personal health information if and whencollected. Routine 3rdparty penetration tests
  • Website: https://cliniconex.com/
Online Booking
  • Method: Clinic website
  • Booking Confirmation: Yes (email, SMS)
  • Change booking: Unknown
  • Auto-reminder: Yes (email, SMS)
Secure Messaging
  • Type of Communication: One-way
  • Encryption: Unknown
  • Read Indication: Unknown
  • Email/Text notification: Yes (email)
  • Send attachments/forms: Unknown
  • Mass-message: Yes

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CognisantMD

General
  • Cost:
    • Patient reminders and secure messaging: $25/month/user license
    • Online booking: $25/month/enabled schedule (requires reminders + secure messaging)
    • Website forms:  $55/month/link
  • Tech Support: Website (can send request tickets from website)
  • Server Locations: Primary in Montreal, backup in Toronto
  • Privacy: Encrypted using 256-bit AES, keys kept secret to end-users, never sent to ocean servers, PHIPA compliance
  • Features: Only available for OSCAR PRO
  • Website: https://www.cognisantmd.com/
Online Booking
  • Method: Clinic website
  • Booking Confirmation: Yes (email)
  • Change booking: Yes (email)
  • Auto-reminder: Yes (email)
Secure Messaging
  • Type of Communication: One-way, Two-way
  • Encryption: 256 AES
  • Read Indication: Physician can be updated if message not read or responded to
  • Email/Text notification: Yes (email)
  • Send attachments/forms: Yes, and forms can add information to the patient’s chart
  • Mass-message: Yes
Contact:

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Cortico

General
  • Cost:
    • Essentials –includes Online booking, Telemedicine, email/calendar reminders, secure messaging ($76 per month per full-time equivalent physician using service)
    • Premium –everything in essentials plus SMS reminders, book-by-invitation, and intake forms ($109 per month per full-time equivalent physician using service)
    • Enterprise –everything in premium plus your own server, and other products ($199 per month per full-time equivalent physician using service, $149 if 5+ providers)    
  • Tech Support: Yes (online or over phone)
  • Server Locations: Burnaby
  • Privacy: Compliant with GDRP, HIPAA, PIPEDA and PHIPA
  • Features: Is a plug-in for web-browsers
  • Website: https://cortico.health/
Telemedicine
  • Install: No (web-browser based)
  • Test Connection: Yes
  • Waiting Room Message: No
  • Max # of participants: Tested up to 4, but theoretically unlimited
  • Conversion from Audio-only call: Yes
  • Upload/Send Documents: Yes
  • Record Pictures/Audio/Video: No (privacy reasons)
Online Booking
  • Method: Clinic website
  • Booking Confirmation: Yes
  • Change booking: No
  • Auto-reminder: Yes (email, SMS)
Patient Portal
  • Secure Messaging: Yes
  • Book Appointment: No
  • Patient can add to chart: Patient can self-register all demographic data and update contact info online
  • Request Medication Refills: No
Secure Messaging
  • Type of Communication: Two-way
  • Encryption: Yes
  • Read Indication: No, but confirmation that message successfully in patient inbox
  • Email/Text notification: Yes
  • Send attachments/forms: Yes
  • Mass-message: Yes, but may cost $200 if on Essentials or Premium Plans
Contact

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doxy.me*

General
  • Cost:
    • Free  –unlimited call minutes, meets HIPAA requirements, virtual waiting room ($0)
    • Professional –everything in free plus high definition videos, send invites through text/email, customizable waiting room, text/email notifications, screen sharing, group calls, meant for individuals ($35/month)
    • Clinic –everything in professional plus custom branding, personalized subdomain, shared waiting rooms, admin control, teleconsent($50/month per provider)
  • Tech Support: Yes (online, email, on-demand chat for professional and clinic accounts)
  • Server Locations: Uses AWS (amazon web services), no mention of where servers are located
  • Privacy: Compliant with HIPAA, GDPR, PHIPA/PIPEDA, & HITECH
  • Features: A stand-alone system usable in tandem with any EMR (does not integrate with EMRs)
  • Website: https://doxy.me/en/
Telemedicine
  • Install: No (web-browser based)
  • Test Connection: Yes
  • Waiting Room Message: Yes, can embed images, text or video into waiting room. Can also provide links to forms.
  • Max # of participants: 12, have recently beta-tested up to 25
  • Conversion from Audio-only call: Yes
  • Upload/Send Documents: Yes
  • Record Pictures/Audio/Video: Able to screen share and photo capture
Contact

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Mikata

General
  • Cost: See below
  • Tech Support: Dedicated customer service by phone or email 24/7
  • Server Locations: AWS located in Canada
  • Privacy: PIPEDA compliant, HIA
  • Features: 3-month try before buy. discount offered for Division’s Members
  • Website: https://mikatahealth.com/
Online Booking
  • Method: Clinic website (via QR code or web widget), SMS
  • Booking Confirmation: Yes (email, SMS)
  • Change booking: Only after clinic confirmation
  • Auto-reminder: Yes (email, SMS)
Secure Messaging
  • Type of Communication: One-way
  • Encryption: Yes
  • Read Indication: No (shows successful delivery)
  • Email/Text notification: No
  • Send attachments/forms: Yes
  • Mass-message: Yes

Contact

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Veribook

General

  • Cost: $50/month/clinician (setup fee waived), $0.49/booking (plus $200 one-time setup fee)
  • Tech Support: Providers/Physicians have a dedicated account manager, patients can use the customer support page on their website
  • Server Locations: Servers in Canada
  • Privacy: PIPEDA compliant, HIA
  • Features: Discount offered with subscription, fully customizable for each unique clinic’s needs
  • Website: https://info.veribook.com/examples-2/family-physicians

Online Booking

  • Method: Clinic website
  • Booking Confirmation: Yes (email) with custom instructions
  • Change booking: No (must cancel then reschedule)
  • Auto-reminder: Yes (email)

Contact

Keith Chung, Veribook Representative | 1 855 260 1680 |customercare@veribook.com

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FPSCBritish ColumbiaDoctors of BC

The Divisions of Family Practice acknowledge that we work on the traditional, ancestral, and unceded territories of many different Indigenous Nations throughout British Columbia.

Acknowledging that we are on the traditional territories of Indigenous communities is an expression of cultural humility and involves recognizing our duty and desire to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.