Victoria Division of Family Practice

Information for patients

Primary care networks announcement

On July 21st, the Ministry of Health announced four Victoria primary care networks and the new Downtown UPCC. At this time, Victoria patients cannot yet add their name to an attachment request list. Information about the future process will be shared as soon as it is available. More Downtown UPCC information from Island Health can be found here. Primary care networks will have their own websites.
 

Seeking medical advice and care 

  • If you have a family doctor: Family doctor offices are open to their patients. It is important that you prioritize your health and get ongoing care and advice for any health concerns, particularly acute or chronic conditions. 
     
  • Doctors offer either phone or video options or arrange a safe in-person visit, depending on clinical need and patient preference. Please call your doctor's office to find out more, or look up your doctor's options in the Pathways Medical Care Directory if they have shared their information. View here how to prepare for any virtual appointments.
  • If you do not have a family doctor: Walk-in clinics and Urgent and Primary Care Centers (UPCCs) are open. They also offer virtual care options or arrange an in-person visit, depending on clinical need and patient preference. You can use the Pathways Medical Care Directory to view local care options. Call the clinic first for an appointment with a community doctor. A list of walk-in clinics/UPCCs and their wait times is also available at Medimap.ca

    If you have an appointment at a walk-in clinic, you can ask the doctor if they would be willing to be your regular point of contact.
     
  • For medical questions, please contact HealthLink BC by dialing 8-1-1 toll-free in BC (7-1-1 for deaf and hearing impaired people). Their service is available any time of the day or night, every day of the year. You can speak with a person who can help you connect with a health professional.
     
  • If you have a medical emergency, call 9-1-1 or visit your nearest emergency department.
     

Finding COVID-19 information 

  • The latest Island Health COVID-19 and COVID vaccination information can be found here (follow the tab 'Information for the General Public').

  • It is very important for anyone who has symptoms that might be related to COVID-19 to isolate yourself. Please connect with your doctor/primary care provider (or Island Health at 1-844-901-8442, or call 8-1-1) if needed.

  • The BC COVID-19 Symptom Self-Assessment Tool by the BC Ministry of Health will help determine if you may have symptoms.

  • Call the provincial 1-888-COVID19 line for non-medical COVID-19 information.

  • Visit the Pathways Community Services Directory for useful COVID-19 resources.
     

Flu information

Accessing community resources

The Pathways Community Service Directory website makes it easy for patients to find and access community resources in your area or online. It includes Covid-19 information and it covers key areas like Addictions, First Nations Services, LGBT2Q+ Supports, Maternity Care, Mental Health, Seniors Services, Wellness Supports, and more.

User-friendly search and filter options help you quickly identify the best service/program. The website also shows local related news and updates, referral requirements and service costs, plus links to handouts, videos, helplines and websites.

View the 2-minute intro video for patients.

 

Learning skills to cope with stress, anxiety and depression: CBT Skills Group

Are you or someone you know suffering from mild to moderate depression or anxiety? Or maybe you are just finding stressful situations harder to deal with than you used to? The CBT Skills Group is here to help.