Peer Mentors
Practice-based support provided by local physicians and medical office assistants to improve EMR fluency and support Quality Improvement activities.
Who might find this useful?
Those who want 1:1 support or specific learning needs.
How to access:
Contact local PSP liaison or division of family practice office to arrange appointment.
Small Group Learning
Locally developed through collaboration between the PSP Regional Support Team (RST) and each division of family practice, topics reflect current needs.
Who might find this useful?
Those wanting to learn from others using the same EMR.
How to access:
The Division will provide more information soon.
Doctor Technology Office (DTO)
The Doctors Technology Office (DTO) provides centralized support to both general practitioners and specialists, and other Doctors of BC partner programs, to address the needs of the physician community.
Who might find this useful?
Contact when/for unresolved EMR issues requiring escalation. For recommendations on choosing an EMR systems.
How to access:
DTO website >
College of Physicians and Surgeons (CPSBC)
Medical records guidelines.
Who might find this useful?
All GPs.
How to access:
CPSBC website >
Canadian Medical Protective Association (CMPA)
Electronic records handbook.
Who might find this useful?
All GPs.
How to access:
Electronic Records Handbook >
Vendor: WOLF
First resource for Wolf EMR questions or concerns.
Who might find this useful?
WOLF EMR users.
How to access:
Technical support: 1-866-879-9653 Opt. 1
Mon-Fri : 7:00 am – 6:00 pm
WOLF EMR website >
Vendor: Oscar
First resource for Oscar EMR questions or concerns.
Who might find this useful?
Oscar EMR users.
How to access:
- Enterprise EMR Solutions Inc., New Westminster / Vancouver, BC >
- MPeer Networks Inc., Vancouver, BC >
- Northwest Electronics, Records & Design, Abbotsford, BC >
- OscarHost, Victoria, BC >
- OSCARwest, Vancouver, BC >
- OSCARprn by Treatment Inc., West Vancouver, BC >
- About Oscar user resources >
Vendor: Intrahealth (Profile)
First resource for Intrahealth EMR questions or concerns.
Who might find this useful?
Intrahealth EMR users.
How to access: Support: +1 (800) 708-6442support@intrahealth.com
Self-directed support requires login access.
Vendor: EHR-Plus (MedAZ)
First resource for EHR-Plus EMR questions or concerns.
Who might find this useful?
EHR-Plus EMR users.
How to access:
Canada Technical Support (888) 633-2972 Ext 402
EHR-Plus (MedAZ) website >
Vendor: Osler
First resource for Osler EMR questions or concerns.
Who might find this useful?
Osler EMR users.
How to access:
Phone: (250) 656-8181 or 1-800-661-8066
Osler website >
Consent to use Electronic Communication
Good Practices Guide: Safe care — reducing medical-legal risk.
Who might find this useful?
All GPs considering a patient portal or using email communication with patients.
How to access:
Consent form >
Doctors of BC
Privacy Toolkit.
Who might find this useful?
All GPs.
How to access:
Doctors of BC website >
AccelEMR Solutions: Fast Range of Products
An extensive suite of clinical and medical office management tools to make EMR’s function more effectively in the real world of patient care.
Who might find this useful?
Will work well with the Intrahealth EMR; will need support and customization for use with other EMR solutions.
How to access:
Tel: 604-751-6073
AccelEMR website >
Society of General Practitioners (SGP) Manuals
The SGP brings the unique lens of primary care and a community perspective to Doctors of BC.
Who might find this useful?
Quick reference; easy to use. Self-directed. Can email billing questions and seek support.
How to access:
The SGP website >
Family Practice Services Committee (FPSC)
Provides extensive guides including information, a list of codes, on general practice fees and fees for new programs developed.
Who might find this useful?
New GPs in the BC system will find the billing guides helpful.
How to access:
The FPSC website >
Doctors of BC
Information and supports for billing and audits.
Who might find this useful?
Those who prefer self-directed and flexible learning –resources when you need or want.
How to access:
Doctors of BC website >
Government of BC
MSP tutor modules.
Who might find this useful?
Those who prefer self-directed and flexible learning –resources when you need or want.
How to access:
Government of BC website >
Small Group Learning
Locally developed through collaboration between the PSP Regional Support Team (RST) and each local division of family practice, topics reflect current needs.
Who might find this useful?
Those wanting to learn from peers about locally and clinically relevant billing topics.
How to access:
The division will provide more information soon.
MSP Tele-Plan
MSP Teleplan is a computerized system that is set up by the BC Ministry of Health to automate payments for medical services rendered to patients covered by MSP.
Who might find this useful?
Any GP requiring automated, real-time billing.
How to access:
Ministry of Health website >
Oscar Billing
Tips and resources for optimizing Oscar billings.
Who might find this useful?
Helpful for Oscar EMR users.
How to access:
Billing Manual >
BillFast AccelEMR Consulting
Billing system designed to streamline billing and maximize revenue.
Who might find this useful?
Those GPs using profile and who want to optimize billing practices.
How to access:
Contact vendor for information.
Patient Panel Assist
Excel tool provides an picture of how many patients and type of patient panel mix for the time (days/hrs) a GP wishes to invest in practice.
Who might find this useful?
Discover how many patients and type of patients in your practice. May guide decisions on adding new associates or joining a current practice.
Leadership: University of the Fraser Valley (UFV)
How to access:
The UFV website >
Leadership: University of British Columbia (UBC) Sauder School of Business
How to access:
The UBC website >
Practice Self-Assessment
Self-assessment tool ‘Know Your Processes’.
Who might find this useful?
Best suited for clinic teams who work together to build improvements and efficiency or for those who want to track efficiency with a quick snapshot.
How to access:
Know Your Processes Clinic Self-Assessment >
PSP Practice Efficiency and Improvement Assessment (supported)
In-depth assessment of practice systems and process followed by support for quality improvement.
Who might find this useful?
For those practices who want support and coaching for practice assessment and have limited funds.
How to access:
Contact your local PSP liaison to discuss this opportunity.
Office Admin: Practice Manual
This toolkit is designed to facilitate practice policy, procedures and guidelines; building a team and quality improvement into a practice.
Who might find this useful?
Customize to suit your practice needs using only the sections applicable.
How to access:
Advanced MOA Certificate Program
Gain a whole new set of skills to advance your medical office career and take extended responsibilities in a clinic or private practice.
Who might find this useful?
Will be of interest to GPs wanting to fully utilize their MOA. This program is perfect for experienced MOAs who are seeking career advancement and an advanced skill set.
How to access:
Advanced MOA certificate program UFV >
University of the Fraser Valley (UFV) Continuing Education Business Management
UFV offers a variety of stand-alone courses to enhance your business skills.
Who might find this useful?
For those who want to develop business management skills locally.
How to access:
Plan Your Continuing Education >
HR FX
HR in a Box - Source of ready-to-go human resource tools and information.
Who might find this useful?
Helpful for those requiring resources to navigate HR effectively or wanting customized HR solutions.
How to access:
AccelEMR Consulting
Offers change management and office efficiency resources/support.
Who might find this useful?
May be of value for those who want a GP led organization to offer solutions.
How to access:
Contact vendor for support.
Storing Paper Records
Store, scan, and distribute patients medical records; electronic document management system; records management system; or scanning services.
Who might find this useful?
Useful to convert files to electronic when moving to EMR.
How to access:
MedRecords >
Escandata >
AccelEMR >
UpToDate
A free, online clinical decision support resource for use in individual practices.
Who might find this useful?
All GPs.
How to access:
The Divisions of Family Practice UpToDate information page >
Pathways
Web-based directory that connects family doctors and specialists to streamline referrals.
Who might find this useful?
All GPs wanting to find local resources to support patient care.
How to access:
The Pathways website >
Dr Bill
Billing MSP is as easy as snapping a photo. Use your mobile phone to capture patient data and log your claim. It's instantly sent to MSP.
Who might find this useful?
All GPs.
How to access:
The Dr Bill website >
PetalMD
PetalMD is a cloud-based application featuring productivity tools for health care professionals: scheduling, collaboration and secure communications.
Who might find this useful?
All GPs.
How to access:
The PetalMD website >