The Role of an MOA

Family physicians and their administrators – medical office assistants (MOAs) and office staff - operate as a team in patient care delivery – building and sustaining the foundations and functions of a family practice and Patient Medical Home (PMH).

The skills and services provided by MOAs are integral to:

Efficient and effective clinic operations; and
comprehensive care coordination and navigation within the patient's care community.

The MOA performs routine administrative and clinical tasks to keep the offices of physicians running smoothly. All tasks must be delivered to meet standards and procedures established by BC College of Physicians and Surgeons and Clinic Management.

Job duties may include (subject to position type):

Knowledge and understanding of healthcare programs & services:	Administrative:
Division PCN Specialist Health Authority Public Health	Answering phones Filing and faxing gathering, reconciling, transcribing information billings & invoices Intake & triage Managing patient records, referrals and requisitions Tracking
Technical:	Organizational:
EMR maintenance & application Virtual care maintenance & application Platforms Online booking Fax, email, VPN, phone Desktop set-up via virtual home office Troubleshooting for clinicians and patients Reminder set-ups Privacy & security	Establishing and maintaining workflows Communicating and planning with internal team & external stakeholders Staff & meeting scheduling & Reporting & tracking of patients & services Recruitment support OH&S
Patient care:	Clinic space:
Communications Managing patient bookings Managing patient visits (greeting, prepping for examinations vitals, etc) Managing patient requests	Exam room maintenance Front desk and reception area maintenance Waiting room maintenance Equipment maintenance Supply maintenance

Want to learn more about working as an MOA in Richmond? Click below!

The Role of an MOA

Knowledge and understanding of healthcare programs & services:

Administrative:

Technical:

Organizational:

Patient care:

Clinic space:

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