Richmond Division of Family Practice

The Role of an MOA

Family physicians and their administrators – medical office assistants (MOAs) and office staff - operate as a team in patient care delivery – building and sustaining the foundations and functions of a family practice and Patient Medical Home (PMH).

The skills and services provided by MOAs are integral to:

  • Efficient and effective clinic operations; and
  • comprehensive care coordination and navigation within the patient's care community.

The MOA performs routine administrative and clinical tasks to keep the offices of physicians running smoothly. All tasks must be delivered to meet standards and procedures established by BC College of Physicians and Surgeons and Clinic Management.

Job duties may include (subject to position type):

Knowledge and understanding of healthcare programs & services:


  • Division
  • PCN
  • Specialist
  • Health Authority
  • Public Health
  • Answering phones
  • Filing and faxing
  • gathering, reconciling, transcribing information
  • billings & invoices
  • Intake & triage
  • Managing patient records, referrals and requisitions
  • Tracking



  • EMR maintenance & application
  • Virtual care maintenance & application
    • Platforms
    • Online booking
    • Fax, email, VPN, phone
    • Desktop set-up via virtual home office
  • Troubleshooting for clinicians and patients
  • Reminder set-ups
  • Privacy & security
  • Establishing and maintaining workflows
  • Communicating and planning with internal team & external stakeholders
  • Staff & meeting scheduling &
  • Reporting & tracking of patients & services
  • Recruitment support
  • OH&S

Patient care:

Clinic space:

  • Communications
  • Managing patient bookings
  • Managing patient visits (greeting, prepping for examinations vitals, etc)
  • Managing patient requests
  • Exam room maintenance
  • Front desk and reception area maintenance
  • Waiting room maintenance
  • Equipment maintenance
  • Supply maintenance

Want to learn more about working as an MOA in Richmond? Click below!

 Work Here - MOA PPT.png