Maintenance Notification – Non-Service Impacting
Posted: Jan 21, 2021 at 1:30 pm.
Please be advised, Robson Communications will be performing scheduled maintenance:
Starting: 22:00 Pacific Time, Wednesday, February 24, 2021
Ending: 05:00 Pacific Time, Wednesday, February 25, 2021
This will be a part of our ongoing maintenance to improve and support our clients. We have worked to ensure no service impact to our customers, however, there may be a few scenarios of minor service degradation. No outages are expected.
If you have any questions, comments or concerns, please contact support@robsoninc.com.
Maintenance Notification - Possible Service Impacting
Posted: Nov 27 at 9:30 am.
Please be advised that there will be network and site maintenance during the following window: December 9, 2020 22:00-05:00 (10:00PM-5:00AM) Pacific Time Details : During this window, we will be performing some site and networking maintenance. This maintenance is to ensure optimal service performance and stability.
We have worked to minimize the service impact to our customers and most will not notice any impact. A few may experience between 30 to 60 minutes of service degradation. Please note that this is an estimate and that the impact may vary due to any unforeseen issues/delays that may arise during the change window.
If you have any questions, comments or concerns, please contact support@robsoninc.com.
UpToDate Access Issue
Posted: Nov 16 at 9:30 am.
A majority of UpToDate users can access UpToDate with no issues but some cannot. IT is working on a solution and will post an update once it is resolved. If you are unable to access UpToDate, please email Maria, IT Project Coordinator at servicedesk@doctorsofbc.ca.
Maintenance Notification - Service Impacting
Posted: Nov 2 at 9:30 am.
Please be advised that there will be network and site maintenance during the following window: November 17, 2020 22:00-05:00 (10:00PM-5:00AM) Pacific Time
Details : During this window, we will be performing some site and networking maintenance. This maintenance is to ensure optimal service performance and stability.
We have worked to minimize the service impact to our customers and most will not notice any impact. A few may experience between 30 to 60 minutes of service degradation. Please note that this is an estimate and that the impact may vary due to any unforeseen issues/delays that may arise during the change window.
If you have any questions, comments or concerns, please contact support@robsoninc.com.
Maintenance Notification - Service Impacting
Posted: Oct 30 at 9:30 am.
Please be advised that there will be network and site maintenance during the following window: November 26, 2020 22:00-05:00 (10:00PM-5:00AM) Pacific Time
Details : During this window, we will be performing some site and networking maintenance. This maintenance is to ensure optimal service performance and stability.
We have worked to minimize the service impact to our customers and most will not notice any impact. A few may experience between 30 to 60 minutes of service degradation. Please note that this is an estimate and that the impact may vary due to any unforeseen issues/delays that may arise during the change window.
If you have any questions, comments or concerns, please contact support@robsoninc.com.
NAS Issue
Posted: Oct 14 at 9:00 am.
Please be advised that https://division-nas2.synology.me is currently down. We are in the process of fixing this issue.
Maintenance Notification - Service Impacting
Posted: Oct 9 at 9:30 am.
Please be advised that there will be service impacting network and server maintenance during the following window: 2020-10-22 22:00 PT to 2020-10-23 05:00 PT.
Details: Robson will be performing maintenance on a few of our networks and server clusters that require some downtime to perform. This maintenance is necessary to provide added redundancy to our network to ensure optimal service performance and stability. Customers may experience up to 60 minutes of down time throughout this service window. Please note that this is an estimate and the impact may vary due to unforeseen issues or delays that may arise.
Please contact support@robsoninc.com with questions or concerns.
Reset your Password Issue
Posted: Sep 24 at 2:30 pm.
Please be advised that "Reset your password" is currently not working. Please contact divisionswebmaster@doctorsofbc.ca to reset your password. We are in the process of fixing this issue.
NAS/Network storage Issue: Change in URL to access - RESOLVED
Posted: Aug 12 at 10:18 am.
Please be advised that https://divisions-nas2.synology.me:5001 is currently not working. Please use https://198.134.30.208:5001/ to access NAS/Network storage. Note: Click Advance to proceed to the login page.
We are in the process of fixing this issue.
Service Impacting Maintenance - Checkbox - 4am Wednesday August 5th for 1 hour
Posted: Aug 4 at 9:42 am.
Please be advised that there is scheduled maintenance on Checkbox tonight for 1 hour to resolve the security issue pop up some users have been experiencing. Checkbox will not be accessible during this maintenance, if you have any issues accessing checkbox after this time please contact divisionswebmaster@doctorsofbc.ca.
Checkbox: Security issue pop up
Posted: July 29 at 12:20 pm.
Please be advised we are aware of users experiencing issues with Checkbox surveys, the site is still secure and you can proceed to checkbox by selecting ‘advance’. We’re looking to resolve the issue and will communicate further when a fix is to be rolled out during a scheduled downtime.
Email Issue: Not able to receive emails
Posted: May 29 at 9:20 am.
We are experiencing DNS issues that caused a website outage yesterday and continued email service interruption. We hope to have this issue resolved as quickly as possible.
Sign-up issue: Automated email process
Posted: August 28, 2019 at 2:00 pm.
We are experiencing problems with the automated emails usually sent by the system during the member sign-up process. We hope to have this issue resolved quickly.
Email Issue: Not Able to receive emails from external emails
Posted: June 27 at 1:35 pm
Our spam filter provider is experiencing issues which is resulting in not receiving any external emails. They are working to resolve the issues as quickly as possible.
Service Impacting Maintenance - Email - May 7-8 from 10 pm - 5 am
Posted : May 7 at 2:36 pm
Please be advised that there will be a scheduled network maintenance that may impact access to email at the following time:
May 7, 2019 22:00 - May 8, 2019 5:00 (10:00 pm - 5:00 am) Pacific Standard Time.
If you have any questions, comments or concerns, please contact divisions@robsonsupport.com
Service Impacting Maintenance - Email - March 30 at 11pm - March 31 at 2am
Posted: March 15 at 7:01am
Please be advised that there is scheduled network and server equipment maintenance which will impact email service from March 30 at 11pm - March 31 at 2am.
Potentially Service Impacting Maintenance - Resource Catalogue - March 16 from 10 - 11pm
Posted: March 13 at 8:58am
Please be advised that the Resource Catalogue website host is performing scheduled server maintenance this coming weekend. This may result in a brief period of unavailability on March 16 between 10 and 11pm.
Potentially Service Impacting Maintenance - Email - Mar 3 from 7am-11pm
Posted: February 20 at 10:56am
Please be advised that there will be potentially service impacting maintenance performed on portions of the power being provided by Robson's data centre facility during the following window:
Saturday March 3rd, 2018 07:00-22:00 (7AM-11PM) Pacific Standard
On Saturday, March 3rd, there will be a potentially service impacting maintenance performed on portions of the power being provided by Robson's data centre facility. During the 7am to 11pm maintenance window provided, there may be instances of limited connectivity to your hosted infrastructure. They have worked to minimize the service impact to our customers. System and network engineers will be on site to ensure the maintenance executes as planned.
Please note that the impact may vary due to any unforeseen issues/delays that may arise during the maintenance window. If you have any questions, comments or concerns, please contact support@robsoninc.com
Service Impacting Maintenance - Windows - February 11-12 from 10 pm - 4 am
Please be advised that there will be a scheduled patch management services maintenance that may impact access to windows servers at the following time:
February 11, 2019 22:00 - February 11, 2019 4:00 (10:00 pm - 4:00 am) Pacific Standard Time.
If you have any questions, comments or concerns, please contact divisionswebmaster@doctorsofbc.ca
UpToDate Access Issue: Update
Posted: January 25 at 1:47 pm
UpToDate access issue has been resolved. users can now login to update though the division site normally. If you are having any problem with connecting to UpToDate please email divisionswebmaster@doctorsofbc.ca .
UpToDate Access Issue
Posted: January 25 at 8:28 am
Some physicians may see an error message when they click on the My UpToDate link on the divisions website. If you encounter this error, you can still access UpToDate through the UpToDate mobile app and UpToDate website. We are working with UpToDate to resolve the issue as quickly as possible.
Email Issue: Update
Posted: January 25 at 8:28 am
Spam filter issues have been resolved and delayed emails should have been sent / delivered. Please email divisions@robsonsupport.com if you need any email support.
Email Issue: Delays Due to Spam Filters
Posted: January 24 at 2:20 pm
Our spam filter provider is experiencing issues which may result in delays sending and receiving email today. They are working to resolve the issues as quickly as possible.
Service Impacting Maintenance - Email - February 10 from 1 pm - 3 pm
Posted : January 23 at 7:14 am
Please be advised that there will be a scheduled network maintenance that may impact access to email at the following time:
February 10, 2019 13:00 - 15:00 (1:00 pm - 3:00 pm) Pacific Standard Time.
If you have any questions, comments or concerns, please contact divisions@robsonsupport.com
Service Impacting Maintenance - Email - January 15-16 from 10pm - 4am
Posted : January 4 at 12:18 pm
Please be advised that there will be a scheduled network maintenance that may impact access to email at the following time:
January 15 16, 2019 22:00 - 4:00 (10:00pm - 4:00am) Pacific Standard Time.
If you have any questions, comments or concerns, please contact divisions@robsonsupport.com
