Manager - Primary Care Networks (PCN)

 

Role Summary:

Reporting to the Director, Primary Care Networks (PCN’s), and in partnership with the PCN Physician Lead and VCH Manager(s), the PCN Manager is responsible for the development of primary care network(s) and implementation of team-based care in patient medical homes (family practice medical clinics) on the North Shore.

The Manager develops implementation plans based on the attributes of patient medical homes, shared goals across North Shore PCN’s and Ministry of Health (MOH) deliverables, and ensures network goals are achieved. Manages and coordinates day-day network activities including engagement of physicians, integration of inter-disciplinary staff into patient medical homes, workflow redesign to support integration, operational process improvement, quality improvement, and management of network resources. Works with stakeholders at all levels and inspires others to achieve goals and deliverables through engagement, facilitation, collaboration, and effective communication of North Shore’s vision for integrated primary care services. Provides leadership, guidance, coaching and support to designated staff. Primary contacts are with family physicians, medical office staff, PCN allied health and nursing staff, VCH, Squamish Nation and Tsleil-Waututh Nation.

 

Key Accountabilities:

• Engages, inspires, consults, supports, and guides family physicians to advance the development and implementation of patient medical homes and primary care networks (PMH/PCN).
• Provides management and coordination of NSDFP activities related to the establishment of the Primary Care Network(s) and Patient Medical Homes within the respective PCN’s.
• Ensures PMH/PCN goals and priorities are aligned with the North Shore’s PCN strategic objectives, desired future state for primary care, funding parameters, and MOH policy directives, to form an integrated primary care system that supports patients and physicians within the PCN.
• Under the direction of PCN Committees, develops and implements plan according to project & change management methodologies, ensuring successful completion of activities.
• Establishes relationships with physician practices and clinics to support their transition to patient medical homes providing interdisciplinary team-based care and other PMH attributes; co-designs and develops structures and operational processes at the site to support the establishment of PMH’s and provides leadership to quality improvement initiatives.
• Oversees the placement and orientation of nurses and allied health into patient medical homes and works with the teams to successfully implement interdisciplinary care. Promotes collaborative practice and works with teams to resolve conflict.
• Participates in the recruitment of VCH clinical staff for patient medical homes and provides leadership, guidance, coaching, and support to staff in partnership with the VCH manager for primary care (matrix model); for assigned staff, provides supervision, manages staff performance, and provides opportunities for learning and professional development.
• Commits to the mission of effective care coordination for indigenous patients wishing to access medical care and indigenous cultural healing.
• Works with the First Nations Aboriginal Primary Care Network (FNAPCN) as needed to promote coordination of aboriginal services and remains aware of current indigenous services offered by the FNAPCN.
• Tracks progress of the development of patient medical homes within the PCN, monitors and reports on the status of implementation plans, including issues and obstacles; makes recommendations and implements changes to plan as necessary to meet network goals and implementation timelines.
• Manages the implementation and change process to ensure on-going support to physicians, nurse practitioners (NP’s), allied health, and nursing staff; develops and maintains communication strategies to ensure effective communication channels are in place for all key stakeholders.
• Leads quality improvement initiatives and supports evaluation of the PCN’s & PMH’s by providing input on performance metrics and monitoring indicators.
• Implements processes to assess PMH and PCN risks, identify risk mitigation strategies, and monitors risk on an on-going basis.
• Identifies resources required for PCN’s and patient medical homes, prepares funding applications, and develops network budget; monitors and adheres to allocated budget.
• Other duties as required.

 

Qualifications:

A Master’s Degree in a relevant discipline with minimum five (5) years' progressive leadership experience, including experience managing and/or supervising interdisciplinary healthcare programs and/or health care projects. A Bachelor’s Degree with additional education, training, and health care experience may be considered for equivalency. Excellent communication, consultation, and relationship building skills to function within a complex interdisciplinary environment, including demonstrated experience working effectively with physicians.

 

Competencies:

• Maintains a broad knowledge of provincial health care delivery systems, with a focus on primary care in BC and/or Alberta. Utilizes knowledge of health care systems to develop strategies to support program goals and achieve intended outcomes.
• Demonstrates comprehensive knowledge of project, program, and change management principles and methodologies, and ability to coach team members on these skills.
• Demonstrates experience and knowledge of interdisciplinary team-based care and quality improvement in a clinical setting.
• Utilizes initiative, vision, critical thinking, and creative problem-solving abilities to develop and implement program plans.
• Demonstrates experience facilitating effective consultation and engagement processes with multiple stakeholders, and to inspire and guide individuals towards a common vision. Ability to lead discussions amongst groups of physicians is critical.
• Demonstrates leadership, facilitation, persuasion, and negotiation skills to reach consensus, and achieve program goals.
• Strong conflict resolution skills and working knowledge of interdisciplinary team dynamics.
• Works effectively under time pressure to meet deadlines, balance work priorities, and resolve issues in a timely manner.
• Ability to work in an environment of uncertainty and interpret high-level policy directives for local implementation.
• Demonstrates interest in working with Indigenous service providers and an understanding in the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP) and the Truth & Reconciliation (TRC) Calls to Action.

 

Working Conditions:

• Hybrid, 3 days per week in-office.
• Monday – Friday during business hours 9 AM – 5 PM.
• Ability to accommodate some evening and early morning meetings.
• Access to a vehicle for local travel required.
• Full-time temporary maternity leave coverage.

 

Salary Range:

$90,000 - $120,000 Per Year

 

Applicants must be a Canadian Citizens or Permanent Resident. 

Qualified applicants please submit resume with a Cover Letter. We appreciate all applicants, but only short-listed candidates will be contacted.

Applications received without a Cover Letter will not be short-listed.

 

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