North Shore Division of Family Practice

Careers

Would you like to make a difference by improving people’s lives and health? 

Looking for a fast-paced, challenging, evolving position? 

The North Shore Division of Family Practice is a local non-profit and part of a province-wide initiative designed to improve patient care and increase family physician influence on health care delivery and design.  The Division is led by a Board of Directors with over 250 Family Physician members providing care on the North Shore. 

 


Patient Services Coordinator

We are looking for someone to join our fun, fast-paced, dynamic, and supportive Primary Care Network team - someone with a collaborative, team-oriented focus and a “can do” attitude to coordinate our GP Link program and assist patients in finding a family physician.

Role Summary

Reporting to the Primary Care Networks (PCN) Manager and working in collaboration with the Physician Lead, GP Link, the Patients Services Coordinator coordinates the GP Link program by supporting patients in accessing primary care services and assists family physicians by providing information on local community resources for patient care. The Patient Services Coordinator is part of the PCN implementation team and works with physicians, medical office assistants, urgent primary care centers, and other health care providers.

 

Responsibilities: 

  • Coordinates patient referrals from multiple sources to appropriate primary care providers considering urgency and patient needs via North Shore’s GP Link program.
  • Follows up with family physicians, nurse practitioners, and patients to ensure attachment to a primary care provider has occurred.
  • Promotes GP Link to physicians, MOA’s, and healthcare providers by liaising with them and distributing promotional material.
  • Liaises with the provincial health connect registry for North Shore patients seeking family physicians and nurse practitioners.
  • Assists family physicians by providing information on local community services and assists them in finding patient resources.
  • Maintains current knowledge and relations with community agencies and service providers to keep up to date on changes in their programming and services.
  • Supports the BC Pathways Community Directory website by providing information and updates about changes to NS services and updating North Shore’s homepage.
  • Updates and maintains data on patient attachments and generates standard reports for the Division and Ministry of Health; ensures that data is maintained according to privacy laws.
  • Supports Primary Care Networks (PCN) in developing clinical programs to improve patient care.
  • Other duties as required

 

Qualifications and Experience: 

Post-secondary diploma, certificate, or degree and minimum 3 years experience working in a healthcare setting in an administrative and/or other capacity. LPN certification preferred, but not essential. Previous experience working with physicians an asset.

 

Required Skills & Abilities:

  • Knowledge of BC health care system and/or primary care.
  • Excellent customer service and communication skills; ability to communicate in a clear and compelling manner, with the dynamic ability to engage physicians and clinic staff.
  • Excellent interpersonal and relationship building skills with proven diplomacy, and ability to liaise with physicians and patients in a professional and courteous manner.
  • Exceptional time management skills with the ability to handle multiple tasks simultaneously.
  • Outstanding verbal and written communication, collaboration, and coordination skills.
  • Strong, adaptable technology skills, with understanding of health care and patient-centered technology preferred.
  • Attention to detail, accuracy, and thoroughness when maintaining and summarizing information, data, and records.

 

Working Conditions:

  • Full-time, hybrid office and home based.
  • Monday – Friday during business hours 9 AM – 5 PM.
  • Ability to accommodate some evening and early morning meetings.
  • Ability to travel to meetings, medical practices, and community agencies on the North Shore.
  • Access to a vehicle.

 

Qualified applicants please submit resume with a formal cover letter. We appreciate all applicants, but only short-listed candidates will be contacted. Applications without a cover letter will not be short-listed.

To download a PDF of this job description, please Click Here.

Please submit your application to northshore@nsdivision.ca.

 


Physician Recruitment Coordinator - Coastal Divisions of Family Practice

Role Summary:

The North Shore Division is seeking a resourceful and dynamic Physician Recruitment Coordinator to centrally coordinate family physician recruitment activities for the North Shore Division of Family Practice, Sea to Sky Division of Family Practice, and Sunshine Coast Division of Family Practice. The coordinator provides guidance, leadership, logistics support, and administration of recruitment and placement activities for new to practice and experienced physicians, locums, and international medical graduates. The goal of the recruitment program is to increase the number of physicians providing full-service family practice and the coordinator will impact local communities exponentially: for every family doctor that the coordinator brings into a community, up to 1500 patients will have a physician. This role works at the forefront of BC’s doctor shortage and with the primary care networks team.

 

Primary Duties and Responsibilities:

  • Supports the creation of a Coastal family physician recruitment strategy, covering the communities of North and West Vancouver, Bowen Island, Sunshine Coast, Squamish, and Whistler, and functions as the central contact for marketing and communication purposes.
  • Communicates, liaises, and engages with a broad range of internal and external stakeholders to promote Coastal recruitment activities, including Division members and staff, Health Match BC, VCH, UBC, Residency Programs, medical clinic personnel, etc.
  • Follows up on all potential family physician leads and referrals from Health Match BC and liaises with Division representatives to assist with the placement of family physicians in Coastal communities.
  • Prepares recruitment marketing, communication, and promotional materials (reports, guides, pamphlets, website, templates, resources, etc.).
  • Together with physicians, represents the Coastal Divisions at medical conferences and recruitment events; books conferences, organizes booths, prepares exhibitor promotional material, tracks booth attendance, and follows up on potential candidates post conference.
  • Coordinates the scheduling, prepares meeting material, and follows up on action items for the Coastal Physician Recruitment Committee, and other committees as required.
  • Tracks family physician placement opportunities and coordinates the administration of physician job postings, including locums, across various platforms.
  • Assists locums seeking work to connect with medical clinics seeking coverage.
  • Applies for IMG ROS, PRABC, and UBC Graduation Programs for Coastal placements; coordinates the scheduling of clinic interviews and participates in clinic matching.
  • In collaboration with physicians, prepares and delivers presentations to family medicine residents.
  • Works In collaboration with practice management and patient attachment teams to support patient attachment and physician retention and retirement strategies.
  • Works with Division staff and physicians to support the development of Patient Medical Homes and Primary Care Networks
  • Tracks program metrics, collects data, conducts surveys, and provides regular activity and outcome reports to the Coastal Divisions.
  • Other ad hoc duties as required.

 

Qualifications:

  • University degree and working knowledge of a physician’s career cycle and BC College of Physicians and Surgeons registration requirements. Previous experience coordinating recruitment of healthcare professionals and/or working with family medicine education programs and/or directly with physicians an asset; an equivalent combination of education and experience may be considered.

 

Skills & Abilities:

  • Exceptionally strong interpersonal and relationship building skills, with an outgoing and friendly disposition to attract potential physician recruits.
  • Demonstrates professional behavior and integrity to maintain organizational credibility and to develop trust with physicians.
  • Excellent oral and written communication skills, and ability to communicate with physicians and stakeholders in a clear and compelling manner.
  • Requires a high degree of initiative, creativity, resourcefulness, flexibility, and adaptability to meet the program goals.
  • Strong organizational skills with attention to detail, accuracy, and thoroughness.
  • Works effectively under time pressure to meet deadlines, balance work priorities, and resolve issues in a timely manner.
  • Ability to interpret policy and regulations, and to work independently with limited structure and supervision.
  • High proficiency in Word, Excel, Outlook, and PowerPoint.
  • Working knowledge of primary care and the BC health care system an asset.

 

Working Conditions:

  • Full-time role. Monday 9 – 5, with the ability to accommodate some evening and early morning meetings and events.
  • Office-based in North Vancouver, with some limited day travel in the Coastal area of Sunshine Coast and Sea to Sky, as well as conferences in Vancouver.
  • Possible need to travel to out of province for multi-day conferences 1-2 times per year.
  • BC Drivers License and access to vehicle required.

 

Qualified applicants please submit resume with a formal cover letter. We appreciate all applicants, but only short-listed candidates will be contacted. Applications without a cover letter will not be short-listed.

To download a PDF of this job description, please Click Here.

Please submit your application to northshore@nsdivision.ca.

 


Project Coordinator, Healthcare Initiatives

Role Summary

Reporting to the Project Manager and/or delegate, and in collaboration with the project’s Physician Lead, the Project Coordinator provides guidance, coordination, logistics, and support to the Division’s projects and programs. Works with physicians, project teams, health authorities, and stakeholders to develop and implement initiatives, and to ensure project goals and objectives are achieved.

 

Primary Duties and Responsibilities

  • Supports the project team in defining project scope, goals, objectives, and outcomes that are aligned with the Division’s strategic objectives and funding parameters.
  • Identify project activities, indicators, and targets that will enable projects to achieve their goals.
  • Apply project management and change management methodologies to facilitate implementation of projects.
  • Develop and implement project work plans; guide and coordinate project activities.
  • Schedule meetings; prepare and distribute meeting material; identify, track, and follow up on action items.
  • Prepare project budgets, authorize invoices, monitor expenses, and report project variances.
  • Draft proposals for new projects, programs, and funding opportunities as required.
  • Collaborate with evaluators to implement evaluation and quality improvement strategies; collect, analyze, and report on data.
  • Prepare regular reports on project activities and outcomes, and communicate progress of the project to senior leaders and/or funding partners.
  • Support member and stakeholder engagement activities, and strengthen relationships between the Division and its members, project partners, and external stakeholders.
  • Collaborate with colleagues to streamline and optimize operational processes and procedures.
  • Liaise with partners and/or funders, such as Vancouver Coastal Health, GPSC, SCC, Provincial Divisions Office, and other Divisions across the province to improve the organization’s projects, programs, and services.
  • Other duties as required.

 

Qualifications

  • University degree in a relevant discipline and minimum 3 years’ experience leading or coordinating projects or programs in a healthcare setting; an equivalent combination of education and experience may be considered. Previous experience working with physicians an asset.

 

Skills and Abilities

  • Demonstrates knowledge of BC health care delivery systems; utilizes knowledge to develop strategies to support project goals and achieve intended outcomes.
  • Demonstrates experience applying project and change management principles and methodologies.
  • Utilizes initiative, critical thinking, and creative problem-solving abilities to develop and implement plans and realize project completion.
  • Demonstrates leadership, facilitation, persuasion, and negotiation skills to reach consensus, resolve conflict, and achieve project goals.
  • Excellent verbal, written, and organizational skills, and ability to communicate in a compelling, clear, and understandable manner with physicians and other stakeholders.
  • Excellent interpersonal and relationship building skills with proven diplomacy, and ability to liaise with physicians and stakeholders in a professional and courteous manner.
  • Works effectively under time pressure to meet deadlines, balance work priorities, and resolve issues in a timely manner.
  • Attention to detail, accuracy, and thoroughness when maintaining, monitoring, calculating, and summarizing information, data, and records.
  • High proficiency in Word, Excel, Outlook, and PowerPoint.

 

Working Conditions

  • Hybrid optional
  • Monday-Friday 9-5; ability to accommodate some evening and early morning meetings.
  • Access to a vehicle for local travel.

 

Qualified applicants please submit resume with a formal cover letter. We appreciate all applicants, but only short-listed candidates will be contacted. Applications without a cover letter will not be short-listed.

To download a PDF of this job description, please Click Here.

Please submit your application to northshore@nsdivision.ca.

Are you a physician looking for work on the North Shore? Please visit our Job Postings page for available opportunities.