The doors are kept locked to maintain a safe environment for patients and staff.
All patients will be seen initially by a video or phone visit at which time we will determine if you require an in-person evaluation. Call the Centre at 778-738-3199 to schedule your virtual appointment.
When you arrive for an in-person appointment, please come to the entrance inside the mall and call the phone number posted on the door 778-738-3199 to let the staff know you have arrived.
We require that you wear a medical grade mask and sanitize your hands upon entering the office.
Only the person being seen by the doctor should attend the appointment. One caregiver per household can accompany children or otherwise compromised individuals if necessary.
If you have any COVID-19 symptoms or questions call 811. Please do not come to the office.
If you are seriously ill, you should proceed to the KGH Emergency Department for assessment.
Call 1-877-740-7747 to book an appointment for COVID-19 testing. Additional information is available on the Interior Health website. www.interiorhealth.ca
Dr. Krystle Kay-Pfau
Dr. Alisha Gray (Starting May 1, 2021)
Address: 3039 Pandosy Street, Kelowna BC V1Y 7S2
Virtual Care Directory for patients who might be seeking virtual care:
Virtual Consent form: N/A