CGB Medical is operating at reduced hours during the COVID-19 pandemic.
Dr. Janet Evans
Dr. Kelly Goutier
Dr. Linda O'Neill
Dr. Chelsea Smithbower
Heidi Howay, RN, BScN, ONCC
Address: 202 - 1824 Gordon Drive, Kelowna, B.C. V1Y 0E2
Phone: (250) 763-4111
Fax: (250) 763-4112
ANNOUNCING WOMEN’S HEALTH CLINIC AT CGB MEDICAL
Address: 202, 1824 Gordon Drive, Kelowna, V1Y 0E2
IUDs are currently recommended as first line contraception for youth and adults.
(Based on the recommendation of the Canadian Paediatric Society (CPS) and the Society of Obstetricians and Gynecologists of Canada (SOGC)
Dr Chelsea Smithbower, MD, CCFP is now working at CGB Medical and providing women’s health services.
Now taking referrals for:
- contraception counselling (includes IUD insertions, etonogestrel implant insertions (Nexplanon), and other contraception options
- abnormal uterine bleeding
- endometrial biopsies
- pelvic exams, including PAP and STI screening
Dr Smithbower requests a referral letter, to include medication and past medical history to provide the best care possible. Patients will be contacted for an appointment.
Virtual Care Update:
As of July 2019, CGB Medical has been providing telehealth visits. During the COVID19 Pandemic during the time of physical distancing, to reduce the spread of the virus, we are doing the majority of our appointments by telephone and video. Please call the office to book your appointments, or register for our HealthMyself portal to book your own appointments online. We will determine if you need to be seen in person, and will make arrangements after talking by phone or video.
Contact the office to get an invitation to register for HealthMyself. Registered patients will receive regular newsletters with helpful health information, to keep you informed and healthy.
To go to our Virtual Waiting Room at Doxy.me (Doc-see-me) to meet with your health care provider, go to https://cgbmedical.doxy.me
We provide supportive care and help to empower our patients to maintain and improve their health through patient-centered and self-managed care.
By providing compassionate, timely, efficient and accessible care, we strive to create fulfilling and satisfying patient-heath care provider relationships based on mutual honesty and trust. As your health care providers, we care for our patients as we would want to be treated.
We provide a team approach to your care. Our front office staff, clinic nurse and our physicians are dedicated and providing the best quality patient care. We are all licensed to practice in British Columbia and are members in good standing with the College of Physicians and Surgeons of British Columbia, Registered Nurses Association of British Columbia and Medical Office Assistants’ Association of British Columbia.
You will have a specific Doctor in our office that you see most of the time; our Doctors and Nurse work as your heath care team, so you may see one of the other Doctors or the Nurse if you are unable to see your own physician.
We provide office-based medical care of acute illness; chronic disease management; attend nursing homes; and providepalliative care services. Our doctors do not have active hospital privileges at Kelowna General Hospital. We do various office procedures including injections, repairing lacerations, cryotherapy, lesion removal, and dressing wounds.
You will be contacted by our automated appointment reminder system one or two days before your appointment, depending on when you booked. If you have a preference for how you receive these appointment reminders, please advise our front office staff at your next appointment.
Same Day Appointments
We provide a team approach to your care and will make every effort to fit in urgent cases the same day with one of our doctors and or nurse. Always call our office first, before going to a Walk-In Clinic or the Emergency Room at Kelowna General Hospital. You may initially see our nurse, who can determine what additional care you need and make the appropriate referral.
Ensure you explain why you need an urgent appointment when booking.
A basic appointment lasts 10 minutes. Sometimes it is not possible to discuss all the issues at one appointment and a second appointment may need to be scheduled. Completing the “Patient Visit Card” prior to seeing the Doctor or Nurse provides us with information to ensure we can cover the most important issues.
Counselling visits may be booked for 20 minutes. If you have several concerns that cannot be covered in a short visit, you can make a care conference appointment with our nurse. The doctor will then join the appointment at the end of the appointment to create and implement a care plan.
Canceling My Appointment
Please let us know as soon as possible if you are not able to make an appointment so we can open up the space for other patients. If a patient misses their appointment without canceling they will be charged up to $30 for a no show fee.
Will the Doctor Call In My Prescription?
Prescriptions will not be refilled over the telephone. In extenuating circumstances, exceptions may be made but will be considered an uninsured service. It is up to you and your doctor to ensure enough medication has been prescribe until you are booked for follow up.
What Are Uninsured Services?
Uninsured services are services that the Medical Services Plan (MSP) does not pay for. These are services that are considered NOT medically necessary. For example: some telephone calls, telephone prescription refills, the time required to complete insurance forms or letters; driver and work medicals.
Cosmetic procedures are often not covered. These will be billed privately, and payment will be requested in full at the time the service is provided. A fee schedule for these services is available at the CGB Medical.
Can I Call About My Test Results?
If tests results are abnormal we will contact you to suggest a follow-up visit or direct you to treatment. If you are concerned about results, and would like to specifically know the results of any testing, please book a follow up appointment. On occasion, the physician or nurse may call you directly to discuss results, if he or she thinks the matter can be appropriately dealt with by phone.
You can access your lab results through “My E-Health”; sign up is at the lab or on line at Valley Medical Labs.
Labs and X-rays done at Kelowna General Hospital can be accessed on-line by signing up at Interior Health MyHealthPortal. You may want to discuss signing up for this access with your doctor to see if it is the best option for you.
Can I Get Email or Telephone Medical Advice?
Proper medical diagnosis of any problem often requires physical examination and we will therefore not be able to assess your health concerns over the phone. This would include requests for lab work and or x-rays. On occasion the physician or nurse may call you directly to discuss results, if he or she thinks the matter can be appropriately dealt with by phone. When calling in for an appointment you may be directed to the nurse to clarify an immediate concern.
Health link BC and calling 811 are good resources for many common problems.
How do I get a referral to a specialist?
Specialists require referral from a physician for an appointment. Book an appointment with your primary care physician to discuss a referral to a specialist. They know your medical history, and are in the best position to determine, with you, if a referral is needed, we can determine what tests are required prior to referral, and which specialist would best serve your needs.
Your doctor can also provide a referral to physiotherapy or massage therapy and other allied health professionals as needed.
Vaccinations (book appointment with our nurse)
Available in the office
- Pneumonia (pneumococcal vaccine) Pneumovax 23
- Tetanus Booster
- Measles/Mumps/ Rubella Booster
- Influenzae vaccine seasonally.
For the following, you will need to have discussed with your Doctor, and you will need to have a prescription filled.
- Pneumonia (pneumococcal vaccine) Prevnar 13
- Shingles Vaccine (Zostavax II or Shingrix)
- Hep A (Havrix)
- Hep A&B(Twinrix)
For Baby/Child Immunizations contact:
505 Doyle Ave Kelowna
For Travel Vaccinations contact:
835 Gordon Dr, Kelowna, BC V1Y 3H4
Helpful links and Resources
Child health/ Parenting
Book - Boundaries with Kids, Dr. H. Cloud & Dr. J. Townsend
Zondervan copyright 1998
505 Doyle Ave Kelowna
Three part Educational Video series: Overcoming Pain and Living Well Again
505 Doyle Ave Kelowna 250-469-7070
website or call 811