Central Okanagan Division of Family Practice

CGB Medical




CGB Medical is operating at reduced hours during the COVID-19 pandemic. 

HOURS: Monday to Thursday 9:00 am-1:00 pm and 2:00 pm-4:30pm, Friday 8:00 am -12:00 pm and 1:00pm to 3:00pm 
The doors are locked to maintain safety for patients and staff. When you arrive, please knock; staff will be with you as soon as they can.
We are minimizing the number of patients seen in the office and all patients must be seen by video or phone visit first
You must wear a mask and sanitize your hands when you come into the office. 
Only the person being seen by the doctor should attend the appointment. One caregiver can accompany children or others, if absolutely necessary. 
In the waiting room, do not use a waiting room chair unless directed by staff.
Please keep your inquiries during the appointment related to the reason that was booked for the in-person visit.  We need to move people through the office as quickly as possible to keep everyone safe and physically distanced. 
If you have any symptoms of COVID 19, do not come to the office; contact us at: (250) 763-4111
Please contact the COVID-19 test booking line by phone at 1-877-740-7747 or online (https://interiorhealthcovid.secureform.ca/index.php) to book an appointment for COVID testing. 
If you are seriously ill, you should proceed to the KGH Emergency Room for assessment. 

Dr. Janet Evans
Dr. Kelly Goutier
Dr. Linda O'Neill
Dr. Chelsea Smithbower

Heidi Howay, RN, BScN, ONCC


Address: 202 -  1824 Gordon Drive, Kelowna, B.C. V1Y 0E2

Phone: (250) 763-4111
Fax: (250) 763-4112
Email: N/A

Virtual Care Platform: https://cgbmedical.doxy.me
            Virtual Consent form: (if applicable)
            Patient Virtual Care Guideline Package - click here to open



Address: 202, 1824 Gordon Drive, Kelowna, V1Y 0E2
Office: 250-763-4111
Fax: 250-763-4112 

IUDs are currently recommended as first line contraception for youth and adults. 

(Based on the recommendation of the Canadian Paediatric Society (CPS) and the Society of Obstetricians and Gynecologists of Canada (SOGC)

Dr Chelsea Smithbower, MD, CCFP is now working at CGB Medical and providing women’s health services. 

Now taking referrals for: 

  • contraception counselling (includes IUD insertions, etonogestrel implant insertions (Nexplanon), and other contraception options
  • abnormal uterine bleeding
  • vaginitis
  • endometrial biopsies
  • pelvic exams, including PAP and STI screening 

Dr Smithbower requests a referral letter, to include medication and past medical history to provide the best care possible. Patients will be contacted for an appointment. 




Dear Patient,
We are slowly increasing the number of our in-office visits, when appropriate and necessary.  We are in Phase 3 of BC’s Restart Plan which requires us to see only essential problems in the office and ensure the safety of our patients, staff and doctors.  
We are required to limit the number of people int the office and are cleaning every room between each visit.  This means that things are not quite what any of us are used to, when you do come in to the office. 
At this time, we are requiring a phone or virtual (video) visit with you, before coming into the office. If you feel you must come in to the office, discuss that with Linda or Heidi, when you call to book your appointment. 
Preparing For Your In-Person Medical Office Visit
1.     Phone the office to report any COVID symptoms prior to your office visit. 
2.     On arrival, STAY IN YOUR CAR.  Call the office to let us know you have arrived: 250-763-4111.
If you come to the office by Handi-Dart, you can wait on the bench in the front entry
If you do not have a cell phone, use the keypad at the front door to call #202.
3.     We will call you or come downstairs and get you when your examining room is ready. 
4.     Only the individual with the appointment should come into the office. One parent or caregiver can come in, if necessary. 
5.     You will find our office door locked upon arrival.  Please knock and we will come and let you in as soon as possible. PLEASE BE PATIENT AS WE MAY BE ON THE PHONE OR HELPING OTHER PATIENTS. 
6.     You MUST wear a mask in the office at all times. Please bring your own. If you do not have one, we can provide one for you. We have limited reusable ones for purchase.
7.     We will take your temperature and have you sanitize your hands when you arrive. Please do not wear gloves. 
8.     We will be asking you the standard COVID screening questions on arrival. 
9.     Please keep your discussion to the concern for which you have been brought into the office.  We need to move patients through the office as quickly as possible, to keep our staff and our patients safe and physically distanced.  Please book a phone or virtual (video) appointment for additional concerns. 
Temperature: if your temperature is over 37.5 degrees, your office visit will be postponed and you may need to go for COVID testing. 
Wearing a hat/toque or sitting in a hot car will falsely increase your temperature. 
Belongings: Please leave extra bags or purses in your car or at home.

Virtual Care Update: 

As of July 2019, CGB Medical has been providing telehealth visits.  During the COVID19 Pandemic during the time of physical distancing, to reduce the spread of the virus, we are doing the majority of our appointments  by telephone and video.  Please call the office to book your appointments, or register for our HealthMyself portal to book your own appointments online.  We will determine if you need to be seen in person, and will make arrangements after talking by phone or video.  

Contact the office to get an invitation to register for HealthMyself. Registered patients will receive regular newsletters with helpful health information, to keep you informed and healthy.  

To go to our Virtual Waiting Room at Doxy.me (Doc-see-me) to meet with your health care provider, go to https://cgbmedical.doxy.me

Our Vision

We provide supportive care and help to empower our patients to maintain and improve their health through patient-centered and self-managed care.   

By providing compassionate, timely, efficient and accessible care, we strive to create fulfilling and satisfying patient-heath care provider relationships based on mutual honesty and trust. As your health care providers, we care for our patients as we would want to be treated.


Your Team

We provide a team approach to your care. Our front office staff, clinic nurse and our physicians are dedicated and providing the best quality patient care. We are all licensed to practice in British Columbia and are members in good standing with the College of Physicians and Surgeons of British Columbia, Registered Nurses Association of British Columbia and Medical Office Assistants’ Association of British Columbia. 



You will have a specific Doctor in our office that you see most of the time; our Doctors and Nurse work as your heath care team, so you may see one of the other Doctors or the Nurse if you are unable to see your own physician. 

We provide office-based medical care of acute illness; chronic disease management; attend nursing homes; and providepalliative care services. Our doctors do not have active hospital privileges at Kelowna General Hospital.  We do various office procedures including injections, repairing lacerations, cryotherapy, lesion removal, and dressing wounds.  


Appointment Reminders 

You will be contacted by our automated appointment reminder system one or two days before your appointment, depending on when you booked. If you have a preference for how you receive these appointment reminders, please advise our front office staff at your next appointment. 


Same Day Appointments

We provide a team approach to your care and will make every effort to fit in urgent cases the same day with one of our doctors and or nurse. Always call our office first, before going to a Walk-In Clinic or the Emergency Room at Kelowna General Hospital. You may initially see our nurse, who can determine what additional care you need and make the appropriate referral. 

Ensure you explain why you need an urgent appointment when booking.


Appointment Length

A basic appointment lasts 10 minutes. Sometimes it is not possible to discuss all the issues at one appointment and a second appointment may need to be scheduled. Completing the “Patient Visit Card” prior to seeing the Doctor or Nurse provides us with information to ensure we can cover the most important issues.  

Counselling visits may be booked for 20 minutes. If you have several concerns that cannot be covered in a short visit, you can make a care conference appointment with our nurse. The doctor will then join the appointment at the end of the appointment to create and implement a care plan.


Canceling My Appointment

Please let us know as soon as possible if you are not able to make an appointment so we can open up the space for other patients. If a patient misses their appointment without canceling they will be charged up to $30 for a no show fee.


Will the Doctor Call In My Prescription?

Prescriptions will not be refilled over the telephone. In extenuating circumstances, exceptions may be made but will be considered an uninsured service. It is up to you and your doctor to ensure enough medication has been prescribe until you are booked for follow up.


What Are Uninsured Services?

Uninsured services are services that the Medical Services Plan (MSP) does not pay for. These are services that are considered NOT medically necessary.   For example: some telephone calls, telephone prescription refills, the time required to complete insurance forms or letters; driver and work medicals. 

Cosmetic procedures are often not covered. These will be billed privately, and payment will be requested in full at the time the service is provided. A fee schedule for these services is available at the CGB Medical.


Can I Call About My Test Results?

If tests results are abnormal we will contact you to suggest a follow-up visit or direct you to treatment. If you are concerned about results, and would like to specifically know the results of any testing, please book a follow up appointment. On occasion, the physician or nurse may call you directly to discuss results, if he or she thinks the matter can be appropriately dealt with by phone.  

You can access your lab results through “My E-Health”; sign up is at the lab or on line at Valley Medical Labs

Labs and X-rays done at Kelowna General Hospital can be accessed on-line by signing up at Interior Health MyHealthPortal. You may want to discuss signing up for this access with your doctor to see if it is the best option for you. 


Can I Get Email or Telephone Medical Advice?

Proper medical diagnosis of any problem often requires physical examination and we will therefore not be able to assess your health concerns over the phone. This would include requests for lab work and or x-rays. On occasion the physician or nurse may call you directly to discuss results, if he or she thinks the matter can be appropriately dealt with by phone.  When calling in for an appointment you may be directed to the nurse to clarify an immediate concern.

Health link BC and calling 811 are good resources for many common problems.


How do I get a referral to a specialist?

Specialists require referral from a physician for an appointment.  Book an appointment with your primary care physician to discuss a referral to a specialist. They know your medical history, and are in the best position to determine, with you, if a referral is needed, we can determine what tests are required prior to referral, and which specialist would best serve your needs.

Your doctor can also provide a referral to physiotherapy or massage therapy and other allied health professionals as needed. 


Vaccinations (book appointment with our nurse)

Available in the office 

  • Pneumonia (pneumococcal vaccine) Pneumovax 23
  • Tetanus Booster 
  • Measles/Mumps/ Rubella Booster
  • Influenzae vaccine seasonally.

For the following, you will need to have discussed with your Doctor, and you will need to have a prescription filled.   

  • Pneumonia (pneumococcal vaccine) Prevnar 13 
  • Shingles Vaccine (Zostavax II or Shingrix)
  • Hep A (Havrix) 
  • Hep A&B(Twinrix) 




For Baby/Child Immunizations contact:

 Community Health

 505 Doyle Ave Kelowna  

 (250) 469-7070

For Travel Vaccinations contact:                       

Travel Medicine and Vaccination Centre

835 Gordon Dr, Kelowna, BC V1Y 3H4 

(250) 868-9797

Helpful links and Resources 

Child health/ Parenting  

About Kids Health (Sick Kids, Toronto) 

123 Magic

Book - Boundaries with Kids, Dr. H. Cloud & Dr. J. Townsend

Zondervan copyright 1998

Interior Health,

Community Health 

505 Doyle Ave Kelowna


Chronic Pain 

Bill Nelems Pain and Research Centre

Three part Educational Video series: Overcoming Pain and Living Well Again 

The Pain Toolkit

Pain BC

Pain GPS


Diabetes Canada

Khan Academy

Interior Health Diabetes Clinic

505 Doyle Ave Kelowna 250-469-7070

General health 

HealthLink BC

website or call 811

Mayo Clinic


Interior Health