Central Okanagan Division of Family Practice

Capri Medical Centre

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Capri Medical Centre  is open from 8 am to 5 pm Monday to Friday during the COVID-19 pandemic. 
 
The doors are kept locked to maintain a safe environment for patients and staff.
 
Patients may request video, phone or an in person visit. During the phone or video visit we may determine that you require an in-person evaluation and this will be arranged if necessary. Call the Centre at 250-717-3211 to schedule your appointment.”
 
When you arrive for an in-person appointment, please come to the entrance inside the mall and call the phone number posted on the door (250-717-3211) to let the staff know you have arrived.
 
We require that you wear a medical grade mask and sanitize your hands upon entering the office. 
 
Only the person being seen by the doctor should attend the appointment. One caregiver per household can accompany children or otherwise compromised individuals if necessary. 
 
If you have any COVID-19 symptoms or questions call 811.  Please do not come to the office. 
  
If you are seriously ill, you should proceed to the KGH Emergency Department for assessment. 
 
Call 1-877-740-7747 to book an appointment for COVID-19 testing. Additional information is available on the Interior Health website.  www.interiorhealth.ca
 
 

PHYSICIANS:
Dr. Nancy Burget
Dr. Jennifer Dicus
Dr. Ellen Henry
Dr. Christine Hoppe
Dr. Gayle Klammer
Dr. Adrian Morris
Dr. Luigi Pavan
Dr. Daniel Van Der Merwe
 

CONTACT INFO:
Address
: 132-1835 Gordon Drive, Kelowna, BC V1Y 3H4
Phone:    250-717-3211     
Fax: N/A
Email: N/A

Virtual Care Directory for patients who might be seeking virtual care:
https://pathwaysmedicalcare.ca/
Virtual Consent form: N/A


Cancel Appointments: 24 hours notice is appreciated but all calls received to cancel are accepted

 

 

Practice Philosophy

We strive to provide patient-centered care by offering compassionate, timely, efficient, and accessible services.  Honesty and trust are values that we feel are essential to a fulfilling and satisfying patient-doctor relationship. We endeavor to treat patients as we ourselves would wish to be treated.


Doctors

Our physicians are dedicated to providing excellent patient care. In addition to being licensed to practice in British Columbia, we are members of the Canadian College of Family Physicians, and we are in good standing with the College of Physicians and Surgeons of British Columbia.


Services 

We are full-service family physicians who provide longitudinal care, chronic disease management, virtual and office-based medical care of acute illness, and palliative care services.  Further, we attend to our patients in residential care facilities.  We offer various office procedures including: injections, laceration repairs, cryotherapy, lesion removal, IUD insertion, wound dressing, and splinting various soft tissue injuries.  Currently, none of our physicians practice obstetrics, and only one of us has active admitting privileges to Kelowna General Hospital—Dr Daniel Van Der Merwe. If you are another doctors’ patient, and you require admission to the hospital, you will be cared for by a hospitalist and/or specialists.

We are a teaching practice affiliated with UBC and you may be seen by medical student and/or resident physicians who work closely with your physician to provide for your medical needs.


Frequently Asked Questions


What types of appointments do you have, and how does it work?

We are a family practice, and as of December 2021, we no longer see walk in patients. and we also see some walk-in patients should we have time in our schedule.

Walk-in patients will be given a time for a phone or virtual assessment, and if required, an in-office assessment will be scheduled.

We aim to provide accessible care to our family practice patients; therefore, we attempt to leave time in our day for urgent visits.  If you call in the morning, we will attempt to offer you an urgent 5-minute fit-in appointment, where the doctor will focus on addressing the urgent problem.  Please note: this visit will often be by phone or virtual visit initially, and will be booked with the doctor who has the most availability.

For our family practice patients, non-urgent concerns should be addressed in a regular booked appointment. These are usually 10 minutes in length and are also initially by phone or virtual care. We believe that the best practice for chronic disease management, routine follow-up visits, and prescription refills is to see your primary care physician, and we recommend regularly booked appts for these reasons.  Consider making your next follow-up appointment immediately after your appointment today to ensure continuity of care.

Complete physical exams, PAP test, driver’s medicals, and skin biopsies are scheduled as a special appointmentand are usually a 30-minute appointment. Some of the information gathering for these appointments will be via phone or virtual care before you are seen in-office for this longer appointment.


How long is the wait?

When booking an appointment, the receptionist will ask you the purpose of your visit to ensure an appropriate amount of time can be reserved.  We try to honour your booked appointment time to the best of our ability, but unexpected and urgent problems may delay us. When we give you a time for a phone or virtual appointment, we hope to call you within a 45-minute window of that scheduled time.


Will the doctor call in my prescription?

Prescriptions will not be refilled by fax without an appointment.  In extenuating circumstances, exceptions may be made, but we encourage you to plan booking an appointment with us at least 2 weeks before running out of medications.


What are uninsured services?

Medical Services Plan (MSP) does not pay for all services provided by the physicians and the clinic.  For example: the time required to complete forms; some driver’s, school, and work medicals; chart transfers and cosmetic procedures.  These will be billed privately, and payment will be required in full at the time the service is provided.  A fee schedule for these services is available upon request.


Can I call about my test results?

Results are not provided over the phone by our staff, but they will let you know whether the doctor has reviewed the results.  Many results can be viewed through the Interior Health Portal:

http://myhealthportal.interiorhealth.ca

or Valley Medical Laboratories portal:

https://secure.myehealth.ca/

We encourage you to follow up with us about all results.  If test results are abnormal, we will contact you to request a follow-up visit or direct you to treatment.

Results and patient information is not given to family members without expressed written consent.


Can I get virtual or telephone medical advice?

Health link BC (www.healthlinkbc.ca) and dialing 811 are good resources for many common problems.

Our initial contact with you will be by telephone or by virtual visit. However, we believe that a proper medical diagnosis may require physical examination, and we can schedule an in-office assessment as needed after our preliminary discussion.

Our Virtual visits are done via a third-party provider, caprimedical.doxy.me

The link can be accessed via computer, tablet or phone that has a camera. We will send you the link at the time you booked your appointment, and will not usually send a reminder. We recommend you log on and check your device’s compatibility at least 5 minutes before your appointment time.


How do I get a referral to a specialist?

Please book an appointment with your family physician in order to obtain a referral to a specialist or allied health professional.  Your family physician is familiar with your medical history and is in the best position to accurately assess the reason for referral.  As such, he/she can recommend which care provider would appropriately serve your needs.