PCN MANAGER, TEAM-BASED CARE & CLINICAL TEAMS

Reporting to the Burnaby Division of Family Practice PCN Director, Clinical Programs and Operations, the PCN Manager, Team-Based Care & Clinical Teams is a senior staff of the PCN responsible for supporting all strategic, administrative and operational activities of the PCN’s Clinical programs and operations.
The PCN Manager provides overall operational leadership for the implementation of the strategies within Burnaby PCNs, which includes working with Burnaby Divisions of Family Practice (BDFP), Fraser Health (FH) staff, Patient Medical Homes, physicians, nurse practitioners, Allied Health teams, Clinical Pharmacists, community agencies, and other primary care partners to operationalize direction from the PCN Steering Committee.

Key Responsibilities:

Management & Team Supervision

Uphold and model the core values of the PCN and BDFP
Lead and support multidisciplinary clinical teams, fostering a collaborative and inclusive work environment alongside the Fraser Health PCN Manager
Inspire and empower clinical and allied health professionals to work effectively in a team-based care model; develop and implement strategies to enhance team performance, communication, and interprofessional collaboration.
Provide supervision to PCN program and administrative staff.
Identify opportunities for and lead PCN team building and organizational development activities to foster team cohesion, promote organizational values and culture, and to continuously develop cultural safety and humility
Cultivate a culture of continuous learning and professional development that utilizes the strengths of each individual, encouraging knowledge-sharing and innovation in patient care
Provide coaching, mentoring, and regular feedback to staff; conduct annual performance reviews for Division staff as appropriate.
Champion patient-centered care by ensuring team cohesion and a shared vision for high-quality service delivery.
Strive for high retention and low turnover; resolve team challenges proactively, promoting a respectful and psychologically safe workplace;
Support change management efforts, guiding teams through evolving healthcare and program models and ensuring smooth transitions.

Program & Project Management

Oversees implementation of primary care initiatives, goals, and objectives within the PCN which includes working with Patient Medical Home (PMH) programs/services, other primary care providers, Fraser Health, community agencies, and other partners
Leads the integration of patient-centred and physician friendly principles and practices into core organizational structures, policies, and practices to promote seamless access to care.
Manages and coordinates PCN programs and projects, timelines, resource allocation.
Monitor project progress, identify potential issues, and implement corrective actions.
Prepare regular project status reports for the PCN Directors and relevant interest-holders.
Implement best practices in program management and service delivery.

Operations, Optimization & Quality Improvement

Oversee day-to-day operations of the PCN allied health hub spaces, providing administrative and logistical support, alongside Fraser Health PCN Manager (Health Authority holds ultimate accountability of FH-leased hub spaces).
Provide day-to-day management and oversight of all PCN funded allied health, nursing, MOA, and staff positions (Health Authority holds administrative responsibility).
Establishes operational procedures, policies and resources as required to ensure consistent practice across regional PCN(s).
Build foundational understanding of key Fraser Health systems and policies including PARIS, privacy policies, occupational health and safety standards and the Collective Agreement
Lead and facilitate PCN team meetings, team-based care meetings, workshops and information sessions for the PCN and its interest-holders.
Identify opportunities and lead initiatives to strengthen and enhance team-based care including clinical integration across AH disciplines and with PMHs.
Identify opportunities and lead activities to optimize clinical programs, and ensure continuous improvements to quality, efficiency and effectiveness of PCN programs
Lead the design and oversight of new quality improvement initiatives, including initiatives to improve provider and patient experiences
Participate in quality audits and reviews.
Interest-holder Engagement
Build and maintain strong relationships with internal and external interest-holders, including physicians, allied health professionals, community organizations, and FH representatives.
Support the collaboration between and among PCN Clinical Programs and teams, as well as the collaboration and integration with PMHs, to enhance Team-Based-Care
Support the linkages between PCN, PMH and broader Fraser Health services including Community Health services
Work closely with PCN Directors to understand and address the needs and priorities of the PCN Steering Committee and Local Leadership Tables (LLTs) and support the coordination of information amongst governance bodies.
Represent and present on behalf of clinical programs at various BDFP and PCN forums including physician Neighbourhood Networks and LLTs, to provide updates and gather feedback to continuously inform quality improvement.
Support the PCN Director in communicating with interest-holders, preparing presentations, and disseminating information.
Support key PMH activities of the PCN including physician neighbourhood networks, BC Family Doctors Day, Member Events, etc., as appropriate.

Data Analysis & Reporting

Collect and analyze data related to PCN programs and services.
Prepare monthly and quarterly reports on program performance, outcomes, and impact.
Identify trends and patterns in the data to inform decision-making.
Assist in the development of performance metrics and targets.
Adhere to applicable legislation including the Health Information Act, Freedom of Information Act, Occupational Health and Safety and the Employment Standards Code.

Communications

Ensure communication with partners is consistent, effective, relevant and appropriate
Represent the PCN where appropriate and advocate on its behalf when necessary
Communicate and ensure coordination, as appropriate, with PCN partner facilities including the Edmonds Urgent and Primary Care Centre (E-UPCC), Metrotown UPCC, Patient Medical Home for Priority Populations (PMH-PP), and Foundry Burnaby
Liaise with PCN Communications Manager to ensure all communication materials (presentations, web copy, brochures, key reports, etc.) reflect the values and voice of the PCN

Financial Management

Assist in the development and management of program budgets.
Monitor expenditures and ensure that programs are delivered within budget; ensure all resources are managed appropriately, prudently and responsibly.
Act ethically in all financial matters ensuring public trust is never jeopardized, i.e. ensuring appropriate supporting documentation and approvals are in place in all circumstances.

Education & Experience

Bachelor’s degree in health administration, public health, social sciences, business administration, or a related field; a master’s degree is an asset.
Minimum 5 years of progressive leadership experience in healthcare, community health, or non-profit sectors, including experience managing multidisciplinary teams and complex programs; experience managing unionized employees considered an asset
Demonstrated experience supporting or managing multidisciplinary clinical teams (e.g., social work, physiotherapy, nursing, pharmacy) in a primary care, community health, or integrated care setting
Demonstrated experience in project management, operational oversight, and quality improvement in a health services setting.
Experience working collaboratively with physicians, health authorities, community agencies, and other partners.

Knowledge & Skills

Strategic thinking and systems-level perspective to align operations with broader PCN goals.
Strong problem-solving skills with the ability to independently analyze challenges and develop practical solutions.
Strong understanding of primary care, team-based care models, and the principles of Patient Medical Home (PMH) and Primary Care Networks (PCNs).
Knowledge of cultural safety, equity-informed practice, and principles of community engagement.
Working knowledge of the scopes of practice and role optimization strategies for a range of regulated and non-regulated allied health providers.
Familiarity with Fraser Health systems, policies, and standards (e.g., PARIS, privacy legislation, OH&S, and Collective Agreements) considered an asset.
Proven ability to lead change and support teams through transitions in care models, staffing, or organizational structure.
Financial acumen with experience developing and managing budgets and ensuring accountability in public or grant-funded environments.
Skilled in data analysis and reporting to inform program improvements and performance tracking.

Leadership & Communication

Excellent interpersonal, communication, and relationship-building skills with the ability to engage diverse stakeholders.
Ability to inspire and mentor staff, foster a collaborative and psychologically safe work environment, and support professional development and high performance.
Experience applying equity-informed, trauma-informed, and culturally safe leadership practices in clinical or community settings.
Demonstrated ability to lead within co-management or shared governance models, ideally in partnership with a health authority or similar system.
Strong facilitation and presentation skills; confident representing the organization in internal and external forums.

Additional Requirements

Fluency in English (spoken, written, and reading).
Physical and cognitive ability to perform the duties of the position.
High degree of organizational and time management skills; able to manage multiple priorities and adapt to changing environments.
Commitment to upholding the values and mission of the PCN and the Burnaby Division of Family Practice.
Proficiency with Microsoft Office Suite and other standard office software.

Additional Information

This position will require travel between three different sites in Burnaby: the Burnaby Division of Family Practice Office located at 4211 Kingsway, Burnaby, BC V5H 1Z6 as well as the two Burnaby Primary Care Networks Allied Health Hubs in the Brentwood and Edmonds neighbourhoods. The candidate will be expected to be able to work from all sites on various days in a month.
This role is hybrid and requires two (2) days onsite, with three (3) virtual days. Additional days onsite may be required for team meetings, events and other in person events.
This is a full-time role and standard hours of work for this position will be 37.5 hours per week 8:30 AM – 4:30 PM. To respond to business needs, the ideal candidate will be flexible to occasionally work outside of normal business hours such as early mornings, evenings and weekends as needed.
Burnaby Division of Family Practice is committed to building a workforce that is representative of the people we serve, as well as promoting diversity, anti-racism, inclusion, accessibility, merit, respect and equity in the workplace.

Salary Range: $88,000-118,000
Salary is commensurate with experience. Please submit an application, including resume and cover letter, to vdejong@burnabydivision.ca.

PCN MANAGER, TEAM-BASED CARE & CLINICAL TEAMS

Key Responsibilities:

Management & Team Supervision

Uphold and model the core values of the PCN and BDFP

Lead and support multidisciplinary clinical teams, fostering a collaborative and inclusive work environment alongside the Fraser Health PCN Manager

Inspire and empower clinical and allied health professionals to work effectively in a team-based care model; develop and implement strategies to enhance team performance, communication, and interprofessional collaboration.

Provide supervision to PCN program and administrative staff.

Identify opportunities for and lead PCN team building and organizational development activities to foster team cohesion, promote organizational values and culture, and to continuously develop cultural safety and humility

Cultivate a culture of continuous learning and professional development that utilizes the strengths of each individual, encouraging knowledge-sharing and innovation in patient care

Provide coaching, mentoring, and regular feedback to staff; conduct annual performance reviews for Division staff as appropriate.

Champion patient-centered care by ensuring team cohesion and a shared vision for high-quality service delivery.

Strive for high retention and low turnover; resolve team challenges proactively, promoting a respectful and psychologically safe workplace;

Support change management efforts, guiding teams through evolving healthcare and program models and ensuring smooth transitions.

Program & Project Management

Oversees implementation of primary care initiatives, goals, and objectives within the PCN which includes working with Patient Medical Home (PMH) programs/services, other primary care providers, Fraser Health, community agencies, and other partners

Leads the integration of patient-centred and physician friendly principles and practices into core organizational structures, policies, and practices to promote seamless access to care.

Manages and coordinates PCN programs and projects, timelines, resource allocation.

Monitor project progress, identify potential issues, and implement corrective actions.

Prepare regular project status reports for the PCN Directors and relevant interest-holders.

Implement best practices in program management and service delivery.

Operations, Optimization & Quality Improvement

Oversee day-to-day operations of the PCN allied health hub spaces, providing administrative and logistical support, alongside Fraser Health PCN Manager (Health Authority holds ultimate accountability of FH-leased hub spaces).

Provide day-to-day management and oversight of all PCN funded allied health, nursing, MOA, and staff positions (Health Authority holds administrative responsibility).

Establishes operational procedures, policies and resources as required to ensure consistent practice across regional PCN(s).

Build foundational understanding of key Fraser Health systems and policies including PARIS, privacy policies, occupational health and safety standards and the Collective Agreement

Lead and facilitate PCN team meetings, team-based care meetings, workshops and information sessions for the PCN and its interest-holders.

Identify opportunities and lead initiatives to strengthen and enhance team-based care including clinical integration across AH disciplines and with PMHs.

Identify opportunities and lead activities to optimize clinical programs, and ensure continuous improvements to quality, efficiency and effectiveness of PCN programs

Lead the design and oversight of new quality improvement initiatives, including initiatives to improve provider and patient experiences

Participate in quality audits and reviews.

Interest-holder Engagement

Build and maintain strong relationships with internal and external interest-holders, including physicians, allied health professionals, community organizations, and FH representatives.

Support the collaboration between and among PCN Clinical Programs and teams, as well as the collaboration and integration with PMHs, to enhance Team-Based-Care

Support the linkages between PCN, PMH and broader Fraser Health services including Community Health services

Work closely with PCN Directors to understand and address the needs and priorities of the PCN Steering Committee and Local Leadership Tables (LLTs) and support the coordination of information amongst governance bodies.

Represent and present on behalf of clinical programs at various BDFP and PCN forums including physician Neighbourhood Networks and LLTs, to provide updates and gather feedback to continuously inform quality improvement.

Support the PCN Director in communicating with interest-holders, preparing presentations, and disseminating information.

Support key PMH activities of the PCN including physician neighbourhood networks, BC Family Doctors Day, Member Events, etc., as appropriate.

Data Analysis & Reporting

Collect and analyze data related to PCN programs and services.

Prepare monthly and quarterly reports on program performance, outcomes, and impact.

Identify trends and patterns in the data to inform decision-making.

Assist in the development of performance metrics and targets.

Adhere to applicable legislation including the Health Information Act, Freedom of Information Act, Occupational Health and Safety and the Employment Standards Code.

Communications

Ensure communication with partners is consistent, effective, relevant and appropriate

Represent the PCN where appropriate and advocate on its behalf when necessary

Communicate and ensure coordination, as appropriate, with PCN partner facilities including the Edmonds Urgent and Primary Care Centre (E-UPCC), Metrotown UPCC, Patient Medical Home for Priority Populations (PMH-PP), and Foundry Burnaby

Liaise with PCN Communications Manager to ensure all communication materials (presentations, web copy, brochures, key reports, etc.) reflect the values and voice of the PCN

Financial Management

Assist in the development and management of program budgets.

Monitor expenditures and ensure that programs are delivered within budget; ensure all resources are managed appropriately, prudently and responsibly.

Act ethically in all financial matters ensuring public trust is never jeopardized, i.e. ensuring appropriate supporting documentation and approvals are in place in all circumstances.

Education & Experience

Bachelor’s degree in health administration, public health, social sciences, business administration, or a related field; a master’s degree is an asset.

Minimum 5 years of progressive leadership experience in healthcare, community health, or non-profit sectors, including experience managing multidisciplinary teams and complex programs; experience managing unionized employees considered an asset

Demonstrated experience supporting or managing multidisciplinary clinical teams (e.g., social work, physiotherapy, nursing, pharmacy) in a primary care, community health, or integrated care setting

Demonstrated experience in project management, operational oversight, and quality improvement in a health services setting.

Experience working collaboratively with physicians, health authorities, community agencies, and other partners.

Knowledge & Skills

Strategic thinking and systems-level perspective to align operations with broader PCN goals.

Strong problem-solving skills with the ability to independently analyze challenges and develop practical solutions.

Strong understanding of primary care, team-based care models, and the principles of Patient Medical Home (PMH) and Primary Care Networks (PCNs).

Knowledge of cultural safety, equity-informed practice, and principles of community engagement.

Working knowledge of the scopes of practice and role optimization strategies for a range of regulated and non-regulated allied health providers.

Familiarity with Fraser Health systems, policies, and standards (e.g., PARIS, privacy legislation, OH&S, and Collective Agreements) considered an asset.

Proven ability to lead change and support teams through transitions in care models, staffing, or organizational structure.

Financial acumen with experience developing and managing budgets and ensuring accountability in public or grant-funded environments.

Skilled in data analysis and reporting to inform program improvements and performance tracking.

Leadership & Communication

Excellent interpersonal, communication, and relationship-building skills with the ability to engage diverse stakeholders.

Ability to inspire and mentor staff, foster a collaborative and psychologically safe work environment, and support professional development and high performance.

Experience applying equity-informed, trauma-informed, and culturally safe leadership practices in clinical or community settings.

Demonstrated ability to lead within co-management or shared governance models, ideally in partnership with a health authority or similar system.

Strong facilitation and presentation skills; confident representing the organization in internal and external forums.

Additional Requirements

Fluency in English (spoken, written, and reading).

Physical and cognitive ability to perform the duties of the position.

High degree of organizational and time management skills; able to manage multiple priorities and adapt to changing environments.

Commitment to upholding the values and mission of the PCN and the Burnaby Division of Family Practice.

Salary Range: $88,000-118,000
Salary is commensurate with experience. Please submit an application, including resume and cover letter, to vdejong@burnabydivision.ca.