Surrey-North Delta Division of Family Practice

ICBC Changes

     ICBC.png       DoBC Communications—April 1, 2019

Changes to ICBC are now in effect

To improve the auto insurance system in B.C., as of April 1, anyone injured in a crash will have access to significantly improved benefits to support their care and recovery.

As a health care provider, here are the key things to know with these changes in effect.

Changes to invoicing and reporting

ICBC has simplified the invoicing process for reports and report-related visits. When a patient attends an appointment, for the purpose of completing a report to send to ICBC, the report itself serves as the invoice.

The new report templates—including a report completion guide—are available on the ICBC Reports page.

For more details, visit ICBC’s physicians page.

Treatment Fees and Third Party Health Benefits Providers

ICBC is now the primary payer for treatments listed under schedule 3.1 of the regulations. These fees were established by government and represent fair market value for treatment. Fees in excess of the regulated fee (user fees) may be payable by third party health benefits providers. User fees will not be recoverable from ICBC for claims with a date of loss April 1, 2019 or after.

More information and supporting your patients

ICBC is committed to supporting you through the changes, so you can focus on providing the best treatment to your patients.

The ICBC changes to insurance page has been updated with information to better inform you and your patients on the changes. Take a look at the how BC’s health care providers support ICBC customers (VIDEO), the revised ICBC claims information, and download this infographic for an overview of the changes you may wish to provide to your patients.

How we’re supporting you

Our Health Services Business Partners site has been populated with the information you need to know regarding the new processes. As a first resource to find answers to the questions you may have, take a look at these pages at www.icbc.com/partners/health-services

If you have any further questions, the Health Care Inquiry Unit (HCIU) is available to assist you as of April 1, 2019.

Hours: Monday-Friday, 8:30am-4:00pm

Lower Mainland: 604-587-7150

Toll free: 1-800-717-7150