Strategies: 
Clinic Office Supports
Patient Education and Health Literacy

Activities

• Collection of actions aimed at building office efficiency
• Through on-line resource, offer patient education and health literacy support

Short-term outcomes

• Streamlined office practices
• Improved GP knowledge and understanding of EMR billing practices
• Improved relationships between GPs and patients
• Improved GP communication between clinics and hospital
• Patients more informed about local health resources/supports
• Improved patient health literacy

Medium and long-term impacts

• Improved capacity of local primary care system
• Improved patient access that enables more people to find a family physician
• Streamlined care coordination
• Optimize effectiveness of current primary care system
• Increased patient satisfaction
• Increased GP satisfaction
• Supports the Triple Aim

Target populations

• Family physicians
• Patients
• Community
• Medical office assistants